Della Bartholomew
Jonesboro ,GA
Summary
High-energy, results-driven customer service leader with over 20 years of progressive managerial experience. Recognized for consistently exceeding performance objectives through exceptional planning, organization, and team development. Demonstrates strong interpersonal and motivational abilities that foster a collaborative team culture and drive peak productivity. Successfully introduced multiple customer service initiatives that resulted in average evaluation scores of 90%+ and improved customer satisfaction rankings. Dedicated to achieving outstanding results in challenging environments and seeking a management role that leverages expertise in customer relations, staff leadership, and operational excellence.
Overview
1
1
Certification
17
17
years of professional experience
Work History
Concourse Manager
Airport Retail Management
09.2008 - 02.2026
- Provided exceptional leadership while managing high-volume, high-revenue concourse retail locations.
- Maintained inventory control, product ordering, and stock levels while aligning decisions with P&L goals and store budgets.
- Reduced turnover by partnering with Human Resources to hire high-performing customer service associates.
- Delivered ongoing training and development for associates and supervisors, supporting internal promotions and leadership readiness.
- Communicated effectively with customers, employees, and executive leadership through strong verbal and written communication.
- Ensured outstanding customer service by fostering a welcoming environment and delivering quality training to all staff.
- Provided customer service, sales, product, and scheduling training for assigned associates and supervisors.
- Implemented behavioral management practices, documenting policy violations, coaching employees, and executing terminations when necessary.
- Promoted workplace safety by enforcing company safety policies and completing injury reports promptly.
- Investigated customer concerns and resolved issues quickly and professionally.
- Verified and recorded cash handling activities, ensuring accuracy and compliance with company procedures.
- Completed all required documentation accurately and in accordance with corporate standards.
- Stores closing February 2026
Education
High School - undefined
Choctaw Senior High School
01.1988
Skills
Exceptional customer service provider and trainer
Data and chart creation, analysis, and interpretation
Strong interpersonal, communication, and leadership skills
Proficient in Microsoft Office (Word, PowerPoint, Excel, Outlook)
Skilled in Windows, Android, POS systems, and Apple iOS
Typing speed: 30 WPM
Highly organized with strong prioritization abilities
Sound judgment and discretion with confidential information
Section name
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Certification
- Certificate of completion Phlebotomy Technician. April 30,2026
- NHCO Certified June 8,2026
- CPR/AED certified
- Bloodborne Pathogen certified
Timeline
Concourse Manager
Airport Retail Management
09.2008 - 02.2026
High School - undefined
Choctaw Senior High School