DELLA BOBB
Edison,USA
Summary
Knowledgeable Sales Manager with solid history of managing teams and driving operational success. Skilled in implementing strategic initiatives that enhance productivity and efficiency. Demonstrated ability in problem-solving and decision-making.
Overview
2025
2025
years of professional experience
1
1
Certification
Work History
Manager
CubeSmart
Malvern, USA
02.2024 - 09.2024
- Rent Storage space to customers daily
- Prepared executive reports using operational, output with revenue data
- Coordinated with vendors for maintenance, support, and product updates
- Monitored storage capacity and recommended upgrades as needed
- Troubleshot and resolved storage-related issues
- Business Management, Accounts Payable/Receivable, Retail Store Front Sales for walk-in and smart rentals online app
- Utilized sales techniques and strategies to build customer relationships and close sales, resulting in a 90% increase in sales
- Property maintenance, cleaning, prepping assigning units to customer's demand
- Developed and conducted persuasive verbal sales presentations to prospective clients
- Managed daily workloads by organizing schedules and delegating tasks
- Improved productivity after reviewing and modifying operations and workflows
- Completed sales operational requirements by scheduling and assigning storage units
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
Broker Assistor - M.F.E
Affinity By Molina Healthcare
Bronx, NY
03.2020 - 11.2023
- Sales - Public/Through the NY State of Health Marketplace for Qualified Health Plans (QHP) and Insurance affordability programs such as Medicaid and Child Health Plus
- Conduct public education activities for consumers to raise awareness of available QHPs within the Marketplace.
- Explain potential eligibility for public/governmental programs: community outreach and engagement.
- Helped enroll over 50 new customers per week.
- Describe the features and benefits of health insurance coverage, including cost-sharing mechanisms like deductibles, co-pays, and coinsurance, and how work can affect the consumer.
- Describe the different metal tiers within the Marketplace and how the benefits may change at different tiers based on the consumer's income
- Conducted presentations and participated in ACA forums and workshops upon request.
- Events and In-Service for a hundred clients per month.
- Presentations to create awareness and branding.
- Improved social connections and behaviors by modeling positive choices
- Developed strong relationships with clients, earning their trust and loyalty through consistent communication and portfolio updates.
- Provided exceptional customer service, addressing any concerns or questions from clients promptly and professionally.
Retail Sales Associate
RAINBOW STORES
New York, United States
02.2014 - 10.2023
- Developed and implemented an incentive-based sales program that increased customer satisfaction and improved customer experience.
- Recruiting, Team Leadership, Employee Training, Data Entry/Account Activation
- Professionally Selling Services, Qualifying/Processing accounts
- Coordinated sales meetings to discuss targets, marketing campaigns, and strategy improvements
- Used professional sales techniques to negotiate the best possible terms and conditions to satisfy customer requirements
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped approximately 50 customers per day.
Broker Assistor - M.F.E
NYC Health and Hospitals - Metropolis Healthplan
New York, United States
07.2015 - 03.2020
- Developed and implemented a marketing plan that increased brand awareness by 100% within the target demographic
- Analyzed customer data to identify key trends, allowing for more targeted sales campaigns and resulting in an increase in revenue
- Educate, train, and provide help to qualified individuals applying for Insurance/Benefits 2 Sales
- Public/Through the NY State of Health Marketplace for Qualified Health Plans (QHP) and Insurance affordability programs such as Medicaid and Child Health Plus
- Conduct public education activities for consumers to raise awareness of available QHPs within the Marketplace
- Used professional sales techniques to negotiate the best possible terms and conditions to satisfy customer requirements
- Optimized strategies to reach target consumers and meet demand
- Developed and conducted persuasive verbal sales presentations to prospective clients
- Established long-lasting relationships with customers to maintain high retention and satisfaction
- Provided exceptional customer service, addressing any concerns or questions from clients promptly and professionally.
- Developed strong relationships with clients, earning their trust and loyalty through consistent communication and portfolio updates.
Auditor Executive
Holiday Inn Express
Mt Pocono, PA
06.2010 - 2011
- Prepared detailed reports on audit findings
- Helped improve internal controls by evaluating systems and recommending updates
- Confirmed records accuracy with inspections of cash on hand, securities and notes receivable and payable
- Conducted risk assessments to identify areas of audit topic formulation and vetted topics with executive leadership
- Evaluated internal controls and recommended enhancements to strengthen organizational integrity.
- Mitigated potential risks by proactively identifying fraud indicators and implementing preventive measures.
- Managed approximately 30 incoming calls, emails, and faxes per day from customers.
Help Desk Technician
TD Bank
Manhattan, NY
1998 - 2000
- Drafted SOPs for IT department procedures and distributed to appropriate personnel
- Implemented remote troubleshooting techniques to solve common software and hardware issues
- Educated customers on simple methods to solve common software and hardware issues
- Safeguarded data and network access through security-related support functions
- Managed approximately 25 incoming calls, emails, and faxes per day from customers.
- Provided basic end-user troubleshooting and desktop support.
- Installed, modified, and repaired software and hardware to resolve technical issues.
Help Desk Support Specialist
Chase Bank
Manhattan, NY
2000 - 2001
- Investigated and resolved problems by reading technical manuals and conducting computer diagnostics
- Fielded and resolved escalated calls for junior help desk staff
- Handled routine maintenance of reports, labels, and other documentation required by operations
- Maintained inventory of IT assets and helped maintain clean server room
- Achieved high first-contact resolution rates by utilizing strong technical knowledge and problem-solving skills.
- Built strong relationships with clients through excellent communication skills and empathy toward their technical challenges.
Education
Associate of Arts - Nursing
NURSING SCHOOL BROOKLYN
Brooklyn06.2018
Skills
- Hive
- Marketing
- Sales Force
- Communications
- Microsoft Office
- Customer Service
- AI Support Specialist
- Staff Management
- Business Administration
- Operations Management
- Team leadership
- Customer service
Certification
- HHA License - 2018
2006 Northeast Real Estate Professional.
Number one candidate in Sales for the Northeast region.
Timeline
Manager
CubeSmart
02.2024 - 09.2024
Broker Assistor - M.F.E
Affinity By Molina Healthcare
03.2020 - 11.2023
Broker Assistor - M.F.E
NYC Health and Hospitals - Metropolis Healthplan
07.2015 - 03.2020
Retail Sales Associate
RAINBOW STORES
02.2014 - 10.2023
Auditor Executive
Holiday Inn Express
06.2010 - 2011
Help Desk Technician
TD Bank
1998 - 2000
Help Desk Support Specialist
Chase Bank
2000 - 2001
Associate of Arts - Nursing
NURSING SCHOOL BROOKLYN