Summary
Overview
Work History
Education
Skills
Timeline
6d
Della-Marie Potter

Della-Marie Potter

Mooresboro,NC

Summary

Dynamic professional with a proven track record in child development and financial oversight, demonstrated during tenure as Daycare Owner/Operator. Excelled in curriculum planning and parent communication, enhancing satisfaction and operational efficiency. Skilled in multitasking and critical thinking, with a history of exceeding performance goals at Carnival Cruise Lines. Achieved significant improvements in customer satisfaction and safety standards.

Overview

13
13
years of professional experience

Work History

Daycare Owner/Operator

Owner-Operator
03.1993 - 03.1998
  • Organized fun-filled events and activities for children that promoted learning in an engaging manner.
  • Enhanced parent satisfaction by maintaining open communication channels and addressing concerns promptly.
  • Managed financial aspects of the daycare business, including budgeting, expense tracking, and revenue generation.
  • Ensured a safe and nurturing environment for children through regular maintenance, and adherence to safety protocols.
  • Optimized facility space usage by designing creative layouts that maximized play areas while ensuring safety standards were met or exceeded.
  • Developed age-appropriate curriculum plans focused on cognitive, social, emotional, and physical development.


Customer Service Associate

Continental Cablevision
01.1990 - 03.1994
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
  • Maintained a high level of product knowledge, providing accurate information to customers.
  • Collaborated with team members to achieve monthly targets and optimize workflow efficiency.
  • Processed orders accurately and efficiently, ensuring timely delivery of products or services to customers.
  • Managed high call volume with exceptional time management skills, minimizing wait times for customers.
  • Trained new associates in company policies and procedures, fostering a supportive work environment.
  • Enhanced customer loyalty by providing empathetic and efficient resolution to issues.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.

Air/Sea Consultant

Carnival Cruise Lines
06.1985 - 01.1990
  • Make and confirm airline reservations for travel agents and guest requesting Custom Air by telephone, email, or facsimile.
  • Use appropriate pricing guidelines to quote additional costs associated with fulfillment of request.
  • Meet and exceed performance goals with primary focus on average handle time and customer satisfaction.
  • ESSENTIAL DUTIES AND RESPONSIBILITIES include the following - other duties may be assigned:
  • Answer inbound telephone calls, email or faxes from travel partners and/or direct guests.
  • Describe and promote Carnival Cruise Lines custom air product and services.
  • Calculate additional fees, quote prices and promote sales.
  • Advise travel partners and/or guests of fees and any additional costs.
  • Daily monitoring and correction of errors that may cause ticketing exceptions, by updating the Fight Load Activity Screen.
  • Adapt to changing circumstances in the airline market place (lower contracted rates, airline strikes, possible airline related work stoppages, etc.) and alert travel partners and/or direct guests of necessary adjustments to previously booked schedules.
  • Meet or exceed performance measurement standards and definitions.
  • Abide by all Carnival Cruise Lines policies and procedures.
  • Participate in special projects as assigned by Supervisor/Manager.

Education

Associate of Science - Law

Jones College
Jacksonville, FL

Skills

  • Parent Communication
  • Curriculum Planning
  • Licensing Knowledge
  • Child development expertise
  • Financial Oversight
  • Documentation and Recordkeeping
  • Multitasking Abilities
  • Critical Thinking
  • Adaptability and Flexibility
  • Decision-Making

Timeline

Daycare Owner/Operator

Owner-Operator
03.1993 - 03.1998

Customer Service Associate

Continental Cablevision
01.1990 - 03.1994

Air/Sea Consultant

Carnival Cruise Lines
06.1985 - 01.1990

Associate of Science - Law

Jones College

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Della-Marie Potter