Quality Control Manager
Open To Work
Della Schofield
Central Washington Asphalt
West Richland,WA
Quality Control Manager with strong experience in asphalt testing, product inspection, and corrective action. Known for improving quality processes, supporting operational excellence, and protecting customer satisfaction through accurate compliance checks and team leadership.
35
years of professional experience
Work History
Quality Control Manager
5 Years 6 Months
Central Washington Asphalt - Moses Lake, WA | 04.2021 - 10.2026
- Directed asphalt quality control testing for mix compliance, density, and gradation requirements.
- Implemented corrective actions for nonconforming materials and field production variances.
- Coordinated sampling, coring, and laboratory documentation for paving operations.
- Reviewed mix designs, test results, and production data to support specification compliance.
- Trained field personnel on QC procedures, inspection standards, and testing protocols.
- Monitored plant operations to verify temperature, moisture, and material consistency.
- Maintained accurate QC records, reports, and certifications for project closeout.
- Collaborated with crews, inspectors, and suppliers to resolve quality issues promptly.
- Followed quality standards and procedures to minimize errors and maximize customer satisfaction.
- Updated quality control standards, methods, and procedures to meet compliance requirements.
- Enhanced product quality by implementing rigorous inspection procedures and standardized testing protocols.
- Managed supplier relationships to ensure high-quality raw materials were consistently used in production processes.
- Collected and analyzed [Type] material samples to evaluate quality, providing feedback, and interpretation to production management or staff.
- Increased customer satisfaction with comprehensive quality assessment strategies.
Drive Up and Go Associate
1 Year 1 Month
Safeway - Tumwater, WA | 03.2020 - 04.2021
- Assisted customers with product locations, purchases, and service inquiries across store departments.
- Stocked shelves, rotated inventory, and maintained organized displays to support merchandising standards.
- Operated POS systems to process transactions, returns, and payment types accurately.
- Faced merchandise and replenished front-end areas to keep sales floor presentation consistent.
- Supported opening and closing tasks, including cleaning, recovery, and department readiness.
- Coordinated with team members to resolve pricing, inventory, and customer service issues quickly.
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
Manager
1 Year 4 Months
Safeway - Tumwater, WA | 12.2019 - 04.2021
- Directed store operations to maintain customer service, merchandising standards, and daily workflow consistency.
- Supervised associates, assigned coverage, and resolved staffing gaps across front end and sales floor.
- Monitored inventory levels, coordinated replenishment, and reduced out-of-stock conditions through accurate ordering.
- Enforced food safety, sanitation, and loss prevention procedures to support compliance and shrink control.
- Addressed customer concerns, resolved service issues, and maintained positive store experience.
- Managed and motivated employees to be productive and engaged in work.
Bakery Production Worker
1 Year
Safeway - Tumwater, WA | 01.2018 - 01.2019
- Operated mixers, ovens, proofers, and slicing equipment to support consistent product quality.
- Prepared bakery doughs, batters, and fillings following production schedules and recipe standards.
- Packaged, labeled, and dated bakery items to meet food safety and merchandising requirements.
- Monitored inventory levels and rotated stock to reduce waste and maintain freshness.
- Cleaned production areas, tools, and equipment to support sanitation and safety standards.
- Assessed product quality throughout baking processes and corrected inconsistencies promptly.
- Supported daily bakery workflow by restocking cases and organizing back-room supplies.
- Maximized freshness of baked goods by closely monitoring oven temperatures and adjusting as needed for optimal results.
- Assisted in the preparation of bakery displays, ensuring an attractive presentation of products to entice customer purchases.
- Ensured accurate order fulfillment by carefully packaging finished products according to customer specifications.
- Enhanced bakery production efficiency by streamlining processes and implementing time-saving techniques.
- Demonstrated adaptability by quickly learning and fulfilling various roles within the bakery operation as needed, including mixing doughs, shaping pastries, and operating ovens.
- Completed inspections of bakery products, checking for quality and conformity.
- Shut down equipment at end of shift for line going down.
- Turned on equipment to run facility at beginning of shift.
- Supported efficient bakery operations through effective communication with team members regarding task assignments and workflow adjustments.
- Upheld stringent cleanliness standards by thoroughly sanitizing all work surfaces, utensils, and equipment after each use.
- Maintained high levels of product quality by adhering to strict company recipes and baking standards.
Office Manager
2 Years 6 Months
Country Financial Insurance - Chehalis, WA | 05.2016 - 11.2018
- Coordinated daily office operations to support agent productivity and client service workflows.
- Supervised administrative support tasks to maintain consistent coverage and efficient front-office operations.
- Managed policy documents, files, and correspondence with strong attention to compliance and accuracy.
- Scheduled appointments, meetings, and customer follow-ups using organized calendar management.
- Implemented streamlined procedures for recordkeeping, billing, and office supply control.
- Monitored office processes to improve efficiency, consistency, and service quality.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
Direct Mailer
12 Years 4 Months
Avada Hearing Care Center - Centralia, WA | 01.2000 - 05.2012
- Prepared accurate mail merges, addressing, folding, inserting, and postage application.
- Verified mailing lists and corrected addresses to reduce returned correspondence.
- Coordinated outgoing mail distribution for patient statements, recall notices, and correspondence.
- Organized daily mailroom workflow to support timely patient and office communications.
- Processed confidential paperwork with attention to privacy and document accuracy.
- Managed postage supplies and mailing equipment to maintain uninterrupted operations.
- Streamlined mailing procedures for efficient handling of high-volume correspondence.
- Processed incoming and outgoing mail in accordance with postal regulations.
- Managed inventory of mailing supplies, ordering necessary materials in a timely manner to avoid delays in daily operations.
Bank Teller
8 Months
KeyBank - Tumwater, WA | 06.1994 - 02.1995
- Processed deposits, withdrawals, transfers, and loan payments with accuracy and compliance.
- Verified transactions, signatures, and identification to reduce fraud and control risk.
- Balanced cash drawer, vault assignments, and daily settlements to support branch accountability.
- Identified customer needs and referred suitable deposit, credit, and lending solutions.
- Resolved account discrepancies and service issues while maintaining strong customer relationships.
- Supported branch operations by opening accounts, updating records, and completing routine paperwork.
- Ensured adherence to banking policies, regulatory standards, and confidentiality requirements.
- Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring a seamless customer experience.
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
- Answered customer inquiries regarding account balances, transaction history, service charges, and interest rates.
- Processed customer transactions promptly, minimizing wait times.
- Learned about customers' financial needs, established trust, and optimized sales opportunities resulting in quality customer service.
Shift Leader
3 Years
McDonald's - Napavine, WA | 06.1991 - 06.1994
- Supervised crew during peak periods, maintaining service speed and guest satisfaction.
- Monitored order accuracy, resolved issues quickly, and supported smooth drive-thru operations.
- Trained new crew members on procedures, food safety, and station readiness.
- Managed cash handling, drawer balancing, and register accountability across shifts.
- Coordinated opening and closing tasks, ensuring clean, stocked, and ready workstations.
- Enforced quality, safety, and sanitation standards throughout daily operations.
- Communicated assignments clearly, keeping crew aligned on priorities and shift goals.
- Supported scheduling needs and staffing coverage to maintain consistent restaurant performance.
- Trained new employees and delegated daily tasks and responsibilities.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
- Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Enforced company policies and regulations with employees.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
- Served as a reliable point-of-contact for upper management when needed, effectively communicating any issues or successes from daily operations.
Education
High School Diploma
Winlock High School - Winlock, WA
06-1993
- Honor Roll 1993
- 3.8 GPA
No Degree - Nursing
Centralia Community College - Centralia, WA
09-2009
Anatomy & Physiology, Microbiology, English 101 &102, Psychology, Speech and hemistry
Skills
Preventive measures
Client satisfaction
Product inspection
Material compliance
Operational efficiency
Operational excellence
Timeline
Quality Control Manager
Central Washington Asphalt
04.2021 - 10.2026Read more
Drive Up and Go Associate
Safeway
03.2020 - 04.2021Read more
Manager
Safeway
12.2019 - 04.2021Read more
Bakery Production Worker
Safeway
01.2018 - 01.2019Read more
Office Manager
Country Financial Insurance
05.2016 - 11.2018Read more
Direct Mailer
Avada Hearing Care Center
01.2000 - 05.2012Read more
Bank Teller
KeyBank
06.1994 - 02.1995Read more
Shift Leader
McDonald's
06.1991 - 06.1994Read more
Centralia Community College - No Degree, Nursing
Read more
Winlock High School - High School Diploma,
Read more