Tajuanna Crawford
Houston,TX
Summary
Quality assurance professional with strong background in inspecting and ensuring product standards. Skilled in identifying defects, maintaining compliance with regulations, and implementing corrective actions. Known for teamwork, adaptability, and consistently delivering results. Dependable and skilled in using quality control tools and methodologies.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Quality Assurance/Inspector in Quality Assurance and Quality Control
Alston Construction
01.2024 - Current
- Performed visual inspections and non-destructive tests where appropriate.
- Reported repeated issues to supervisors and other departments, collaborating to identify issue roots and rectify problems.
- Communicated with production team members about quality issues.
- Used calipers and micrometer measuring instruments.
- Maintained accurate records of inspection findings, facilitating data-driven decision-making for process improvements.
- Kept detailed records of quality and imperfect products.
- Identified where product issues were coming from and rectified issues.
- Influenced positive change within the organization by driving a culture focused on high-quality products and services.
- Conducted training sessions for new Quality Assurance Inspectors, ensuring a consistent approach across the team.
- Upheld safety regulations within the workplace by consistently following guidelines during inspections.
- Maintained calibration records and vendor certifications.
- Oversaw machine operation and assembly personnel for compliance and adequacy.
- Trained other workers in inspection and testing procedures.
- Completed precise measurements using special tools.
- Collaborated with production staff to establish and meet quality standards
- Identified and documented quality discrepancies for management to develop resolutions.
- Performed root cause analysis to identify and resolve defects, improving quality standards.
- Inspected quality of products, taking note of functionality, appearance and other specifications.
- Collaborated with cross-functional teams to address root causes of defects and implement preventive measures.
- Reduced defect rates by implementing effective inspection processes and recommending corrective actions.
Quality Assurance
Octapharma Plasma
04.2011 - 10.2023
- Greet and build rapport with donors and direct them to appropriate areas for further processing
- Comply with federal, state, local and company specific regulations related to employee and donor safety to properly perform day today activities
- Maintain compliance with SOP, Current Good Manufacturing Procedures (CGMP) and regulatory guidelines
- Train and provide evaluation leadership to new/existing employees
- Perform donor medical screening to determine suitability of donor
- Review health related documents and take vital signs including blood pressure, pulse, and temperature
- Ensuring all our supplies and equipment are within acceptable temperature range to be able to operate for that day per SOP (Standard Operating Procedure)
- Championed quality assurance efforts within the team to minimize defects in final products.
- Participated in quality assurance initiatives that led to improvements in product reliability.
- Supported and endorsed quality assurance function of audit team.
- Improved customer satisfaction levels by overseeing quality assurance initiatives and addressing feedback promptly.
- Completed quality assurance reviews and final inspections.
- Conducted quality assurance and performance audits.
Quality Assurance II
Grifols
12.2020 - 02.2023
- Perform daily donor record file review
- Perform equipment quality control review - daily, weekly, monthly, semi-annual and annual
- Perform a review of donor center records
- Perform weekly review of equipment incident logs
- Verification and release of sample shipment
- Perform Staging of plasma for shipment
- Inspection and release of incoming supplies
- Perform Weekly employee observations
- Participate in the Quality Assurance meetings and be part of the Quality Assurance team
- Assist the Center Quality Manager to ensure that cGMP regulations are followed
- Assist the Center Quality Manager to ensure that SOPs are followed and regulatory requirements are met
- Performs a review of the documentation of unsuitable test results and the disposition of the associated units
- On an occasional basis, when the Center Quality Manager is absent, the Quality Associate may be required to perform the following duties:
- Performs all product release activities
- Documents, investigates, and performs root cause analysis for deviations and customer complaints, specifically in how they relate to the safety of the donor and the quality of the product
- Review of equipment records and DMS information if applicable to approve out of service machines for use
- Review and approval of deferred donor reinstatement activities
- Perform a review of lookback information
- Waste shipment review
- Initiates investigations and reports any supplies that have not met quality specifications and requirements prior to use
- Perform a review of medical incident reports and the applicable related documentation
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Paid attention to detail while completing assignments.
- Managed time efficiently in order to complete all tasks within deadlines.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Customer Success Specialist 2
Wells Fargo
10.2019 - 12.2020
- The Customer Success Specialist 2 is an essential role within the Personal Lines and Loans (PL&L) contact center and may be a good fit for you if you would enjoy:
- Delivering a best-in-class customer experience while adhering to work guidelines, policies, and regulations
- Quickly answering customer inquiries via phone, responding to routine to moderately complex inquiries and resolving customer issues on a variety of more complex financial products, services and/or select customer segments
- Excelling in a fast paced, collaborative environment that requires accuracy, multitasking and effective communication
- Navigating multiple computer systems; researching and assessing customer needs, and offering appropriate solutions
- Conducted regular account reviews to assess client status, identify opportunities, and ensure continued success.
- Collaborated with cross-functional teams to advocate for customer needs and drive product improvements.
Medical Assistant
Grace Medical Pediatric Medical Center
02.2010 - 04.2011
- Assist physicians by coordinating the patient flow in the clinic from beginning of treatment until discharge from care
- Prepare for clinic day today operations by reviewing all patient charts in advance in order to confirm all information such as test results, xrays, etc
- Keep medical office supplies adequately stocked by anticipating inventory needs, placing orders, and monitoring office equipment
- Maintain prompt communication with patients, families, staff, and physicians to ascertain important medical information
Medical Assistant
Carolina Respiratory Specialists
10.2009 - 02.2010
- Sterilize medical instruments, dispose of contaminated medical supplies and perform basic laboratory tests
- Ascertain patient medical history and record/ verify insurance information
- Operate xray, electrocardiogram (EKG), and other equipment to administer routine diagnostic tests
- Schedule appointments for services provided to optimize patient satisfaction
Education
Associate of Science - Medical Assisting
Kings College
Charlotte, NC12.2009
Skills
- Office Management
- HIPAA
- Quality Assurance
- Coordination
- Customer service
- Critical Thinking
- Root cause analysis
- Anatomy Knowledge
- Quality assurance
- Analysis Skills
- Clerical
- Root Cause Analysis
- CGMP
- Supervising experience
- Service Orientation
- Clerical experience
- Manufacturing
- Quality Control
- Data collection
- Leadership
- Employee Orientation
- Quality inspections
- Quality management
- File management
- Defect tracking
- Visual inspection
- Non-conformance reporting
- ISO standards
- Safety trained
- Product inspection
- Measurement techniques
- Blueprint reading
- Quality control tools
- Calibration procedures development
- Supply maintenance
- Preventive measures
- Sample collection
- Report preparation
- Corrective actions
- Staff training
- Error correction
- Sampling methods
- Test planning
- Documentation evaluation
- QA planning
- Calibration techniques
- Test equipment calibration
- Troubleshooting and Diagnostics
- Preventative maintenance
- Quality control
- Production experience
- Quality control planning
- Visual inspections
- Recordkeeping
- Inspections and reviews
- Quality processes
- Defect identification
- Training and mentorship
- Audit coordination
- Inspection procedures
- Safety procedures
- Employee supervision
- Inspection documentation
- Equipment calibration
- Process improvement
- OSHA compliance
- Process validation
- Process evaluation
- Forms management
- Issue escalation
- Decision-making
- Attention to detail
- QC planning
- Safety protocols
- Cross-functional collaboration
- Error reduction
Personal Information
- Willing To Relocate: Anywhere
- Authorized To Work: US for any employer
Certification
OSHA 30
First Aid/CPR
Scissor Lift/Fall Protection
Timeline
Quality Assurance/Inspector in Quality Assurance and Quality Control
Alston Construction
01.2024 - Current
Quality Assurance II
Grifols
12.2020 - 02.2023
Customer Success Specialist 2
Wells Fargo
10.2019 - 12.2020
Quality Assurance
Octapharma Plasma
04.2011 - 10.2023
Medical Assistant
Grace Medical Pediatric Medical Center
02.2010 - 04.2011
Medical Assistant
Carolina Respiratory Specialists
10.2009 - 02.2010
Associate of Science - Medical Assisting
Kings College
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