Dellano Kelly
Riverdale Park,MD
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
2
2
years of professional experience
Work History
Student Office Assistant Volunteer
Clara's Care Services
12.2022 - 07.2023
- Enhanced office efficiency by organizing and maintaining files.
- Assisted with scheduling appointments for clients and staff, resulting in improved time management.
- Provided exceptional customer service to clients, customers and staff by promptly addressing inquiries and concerns.
- Contributed to a positive office environment by performing general administrative tasks such as answering phones, filing, and data entry.
- Handled confidential information with discretion while assisting in updating student records.
Intern
Kelly's Classic
06.2021 - 06.2022
- Enhanced intern productivity by assisting with project coordination and providing ongoing support.
- Streamlined office processes for improved efficiency and time management through regular organization and filing.
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
- Assisted in the planning and execution of company events, resulting in increased employee engagement and satisfaction.
- Provided exceptional customer service by promptly addressing inquiries, ensuring a high level of satisfaction among clientele.
Education
High School Diploma -
Northwestern High School
Hyattsville, MD06.2025
High School Diploma -
William Nibb High School
Trelawny, Jamaica07.2024
Skills
- Inventory management
- Effective communication
- Interpersonal skills
- Organizational skills
- Event planning
- Adaptability
- Project management
- Multitasking capabilities
- Time management
- Social media management
- Telephone etiquette
- Customer service
- Meeting coordination
- Attention to detail
- Scheduling appointments
Timeline
Student Office Assistant Volunteer
Clara's Care Services
12.2022 - 07.2023
Intern
Kelly's Classic
06.2021 - 06.2022
High School Diploma -
Northwestern High School
High School Diploma -
William Nibb High School
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