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Ssvf Carolinas Case Manager - Durham (62578)

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Associate Principal Engineer

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Results-oriented professional with over 15 years of experience in analyzing, designing, developing, and implementing robust web-based and client/server applications, specializing in Enterprise Risk applications. Proven expertise in production support and system reliability engineering (SRE) within high-stakes environments for Fortune 500 clients, including DTCC and IBM. Demonstrated ability to lead cross-functional teams in delivering strategic initiatives while optimizing processes to enhance operational efficiency. Recognized for strong analytical skills, adaptability, and a commitment to fostering collaborative team dynamics that drive business growth and success.

Highly accomplished Senior Technology Leader and Director of Engineering with over two decades of experience accelerating digital transformation, organizational modernization, and AI/Automation strategy in complex, regulated environments. I specialize in bridging the gap between innovative, emerging technology and core business value, leading large, cross-functional teams to deliver measurable results.
Key Achievements and Expertise:

  AI and Tech Modernization: Experienced in AI agents, intelligent automation to streamline high-risk processes, successfully leading mainframe-to-cloud modernization efforts, and building foundational API architectures.
  Automation & Cost Savings: Directed a 35+ person team and managed multi-million dollar budgets at a multinational giant, overseeing over 300 automation assets (RPA, chatbot, predictive analytics) that resulted in multi-million dollar annual cost savings.
  Engineering Leadership: Proven track record in managing architects and engineers, driving strategic roadmaps (SAFe certified), and enhancing team productivity through effective people management and conflict resolution.
  Innovation: An award-winning leader (Digital Edge 50, CIO 100) recognized for architecting and deploying solutions like a Single Pane of Glass UI, and implementing new capabilities in computer vision and AR/VR for operational excellence.

I am passionate about leveraging strategic technology to mitigate risk, drive efficiency, and build resilient, modern engineering organizations.

Highly organized and self-motivated professional experienced in project management, team development and process improvement. Skilled in developing and implementing strategies to increase efficiency and performance. Passionate about creating a collaborative team environment and aligning our deliverables with company wide goals.

An award-winning storyteller and dynamic multimedia journalist with a decade of crafting compelling stories and engaging content across platforms. I thrive under pressure, work as an optimistic team player and am an expert at networking and sharing information. I always strive for creativity and perfection while being ready to adapt to new situations every day.

Motivated and reliable high school graduate with strong communication skills and a solid work ethic, eager to embrace new challenges and opportunities for growth. Recognized for punctuality, organization, and a collaborative spirit, consistently contributing to team dynamics. Seeking an entry-level position in a customer-focused environment to leverage a positive attitude and dedication while supporting team success. Committed to continuous learning and development in a dynamic workplace.

Results-driven transport professional with expertise in client engagement, vehicle safety assessment, and route optimization. Committed to timely delivery and adherence to safety regulations, ensuring high standards in transportation operations.

Friendly, dependable, and attentive professional with experience supporting clients individually and in group settings and managing tasks in variety of environments. Skilled at work cooperatively with children and adults. Known for clear communication, adaptability, and a positive attitude, with a focus on creating smooth, enjoyable experiences for my clients and co-workers alike.

Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Enthusiastic client services professional with strong background directly interfacing with industry customers. Well-versed in products, services and consumer trends. Dependable achiever committed to holding highest ethical standards and maintaining customer trust.
Professional with strong expertise in participant services, adept at ensuring customer satisfaction and seamless operations. Highly adaptable and reliable, excelling in team collaboration and achieving impactful outcomes. Proficient in problem-solving, communication, and managing client relationships, dedicated to delivering high-quality service in dynamic environments.

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.

Profile:          Very disciplined, work well with others, and a quick learner.  Punctual and needs little or no supervision in completing any assigned task. Goes above and beyond basic administrative tasks and takes on multiple projects at once. Excellent work ethic and strength in boosting company morale.

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Participant Services Representative

Cashier

Education

High School Diploma -

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Participant Services Representative

Cashier

High School Diploma -

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