Delmarie Allen-Hynes
Columbia
Summary
Compassionate Human Services student with experience in mental health support, customer service, and administrative coordination. Skilled in engaging with diverse populations, providing client care, and maintaining professionalism under pressure. Strong communicator with effective organizational and active listening abilities.
Overview
23
23
years of professional experience
Work History
Night Auditor
Laquinta Inn & Suites
Columbia
06.2022 - Current
- Complete nightly financial audits while ensuring accurate transaction records.
- Managed front desk operations independently during overnight shifts, ensuring seamless service delivery.
- Resolved customer concerns to maintain high satisfaction levels and foster positive guest relations.
- Assisted over 30 guests with streamlined check-in and check-out processes, enhancing guest experience.
Customer Service Representative
City of Columbia
Columbia
03.2023 - 12.2023
- Resolved customer concerns efficiently in a fast-paced environment, enhancing overall satisfaction
- Assisted customers with billing and payment inquiries, ensuring clarity and accuracy
- Handled sensitive customer issues with professionalism, fostering trust and loyalty
Mental Health Specialist
Department of Mental Health
Columbia
12.2015 - 06.2018
- Facilitated emotional support and assisted with daily living activities to promote resident well-being
- Supported residents with mental health challenges by coordinating with community support services to enhance care
- Liaised with families and multidisciplinary teams to ensure seamless family visits and communication
- Maintained accurate and confidential documentation
Service Coordinator
Addus HomeCare
04.2014 - 06.2018
- Coordinated client schedules and services, resulting in streamlined service delivery.
- Communicated effectively with service agency providers, clients, and family members.
- Facilitated in-service staff training, enhancing knowledge and skills for improved service delivery.
- Assisted with administrative duties, ensuring smooth operational workflow.
Correctional Officer / Social Worker
Department of Correctional Services / Child Development Agency
04.2003 - 01.2009
- Supervised and supported over 25 juvenile residents, fostering a safe and structured environment for personal development.
- Facilitated rehabilitation and reintegration programs, enhancing residents' chances for successful community integration.
- Attended court proceedings and prepared comprehensive reports for legal review.
- Documented case information and behavioral observations, providing critical insights for counselors, families, and legal professionals.
Education
Associate Degree - Applied Science, Human Services
Midlands Technical College
Columbia, SC01-2027
Skills
- Communication skills
- Professional phone etiquette
- Customer service and support
- Organizational reliability
- Attention to detail
- Active listening
- Conflict resolution
- Time management
- Documentation and record keeping
Timeline
Customer Service Representative
City of Columbia
03.2023 - 12.2023
Night Auditor
Laquinta Inn & Suites
06.2022 - Current
Mental Health Specialist
Department of Mental Health
12.2015 - 06.2018
Service Coordinator
Addus HomeCare
04.2014 - 06.2018
Correctional Officer / Social Worker
Department of Correctional Services / Child Development Agency
04.2003 - 01.2009
Associate Degree - Applied Science, Human Services
Midlands Technical College