Delmaris Rodriguez
Brooklyn,NY
Summary
Results-oriented banker with 6 years of experience in handling customer needs. Skilled at maximizing client satisfaction and bank profits by utilizing persuasive communication skills, in depth product knowledge, and hands-on customer service abilities. Attentive to details, result-oriented, and adaptable. Devoted to giving every customer a positive and memorable experience.
Overview
7
7
years of professional experience
Work History
Personal Banker/ATM Custodian
Citizens Bank
Queens, NY
08.2022 - 12.2024
- Explained banking products and services such as checking accounts, savings accounts, loans and credit cards to potential customers
- Assisted customers with online banking setup and troubleshooting issues
- Verified customer identity through driver's license or other forms of identification
- Attended daily meetings with branch managers to discuss goals related to sales targets
- Sold, upsold and cross-sold products to bank customers to achieve revenue targets
Store Manager
David's Check Cashing
Brooklyn, NY
08.2021 - 08.2022
- Processed daily paperwork, balanced register drawers, and prepared deposits
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties
- Resolved customer problems by investigating issues and answering questions
- Trained employees on cash drawer operation
- Balanced bank's vault of daily cash for withdrawals and deposits
- Processed sales transactions to prevent long customer wait times
- Performed currency transaction reports for foreign currency
- Greeted and assisted customers with professional, knowledgeable support for diverse needs
- Created and maintained reports and journals for transactions
- Performed Western Union transactions
Teller
David's Check Cashing
Brooklyn, NY
11.2020 - 08.2021
- Maintained confidentiality of store records and client information
- Trained employees on cash drawer operation
- Handled cash transactions, balanced cash drawers, performed loan payments and issued money orders
- Entered transactions into computer and issued customer receipts
- Adhered to strict guidelines regarding financial and customer data to avoid breaches and information misuse
- Served large number of customers during high volume shifts and remained composed and professional in stressful situations
Customer Service Representative
Cherry Valley Marketplace
Brooklyn, NY
04.2018 - 08.2020
- Assessed customer needs and upsold products and services to maximize sales
- Became proficient with several in house software such as NY State Lottery and bill payments applications with little to no training
- Worked closely with management to devise customer service methods that would increase customer satisfaction
- Cultivated influential relationships with customers and drove business development by delivering product knowledge
Cashier
Cherry Valley Marketplace
Brooklyn, NY
07.2017 - 08.2020
- Received payments for grocery items and issued receipts
- Processed customer payments quickly and returned exact change and receipts
- Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers
- Wiped down counters and conveyor belt to remove debris and maintain cleanliness
- Trained new employees in cashiering procedures
- Wrapped items and bagged purchases properly to prevent merchandise breakage
- Processed all sales transactions accurately and promptly to prevent long customer wait times
- Resolved issues with cash registers, card scanners and printers
- Helped customers find specific products, answered questions and offered advice
- Assisted with purchases, locating items and signing up for rewards programs
Education
Bachelor of Science - Financial Economics
CUNY Medgar Evers College
Brooklyn, NYAssociate of Science - Business Administration
LaGuardia Community College
Long Island City, NYHigh School Diploma -
Brooklyn School For Math And Research
Brooklyn, NY06-2019
Skills
- Customer Service
- Product Knowledge
- Adaptability
- Team Oriented
- Procedure Compliance
- Fraud prevention
Timeline
Personal Banker/ATM Custodian
Citizens Bank
08.2022 - 12.2024
Store Manager
David's Check Cashing
08.2021 - 08.2022
Teller
David's Check Cashing
11.2020 - 08.2021
Customer Service Representative
Cherry Valley Marketplace
04.2018 - 08.2020
Cashier
Cherry Valley Marketplace
07.2017 - 08.2020
Bachelor of Science - Financial Economics
CUNY Medgar Evers College
Associate of Science - Business Administration
LaGuardia Community College
High School Diploma -
Brooklyn School For Math And Research