Delmira Toribio
Summary
To secure a challenging position in a reputable organization within the financial industry, where I have the opportunity to utilize my training and skills while helping me expand upon my knowledge and continue to make a significant impact on the citizens that I hope to affect with my expertise, both within my work environment and beyond, in the largest sphere of influence, I can reach.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Associate Banker Market Expansion
Chase Bank
07.2022 - Current
- Build relationships with clients by sharing product knowledge and solutions and referring them to our licensed bankers when an additional opportunity is identified
- Guarantee exceptional customer experience by providing a customer-first approach by listening to customer needs and addressing those specific needs
- Be available to customers to proactively arrange in-person meetings or over the phone or through virtual communication to connect and build a trusting, lasting relationship
- Discover financial needs, and tailor product and service recommendations
- Make personal connections, engage and educate customers, and ask open-ended questions to receive information for customer guidance in the future.
- Managed escalated phone calls by applying conflict resolution skills and extensive knowledge of bank policies, products, and services.
- Monitored account activity and identified suspicious transactions, taking appropriate action to prevent fraud.
- Performed account maintenance by closing out accounts and changing customer addresses.
Associate Banker
Chase
06.2021 - 07.2022
- Engage clients immediately as they enter the branch by welcoming them and making they feel appreciated
- Manage lobby traffic by checking clients into the waiting queue, adding them to our sign-in table, and schedule the time for client meetings
- Assist clients with everyday transactions such as deposits, withdrawals, payments, reordering a debit card, setting up direct deposit, or helping update their personal information
- Educate clients on the usage of technology self-service options, such as leveraging the Mobile App, Chase.com, and ATMs to complete their banking needs, wherever and however, they want.
- Balanced teller drawers and ATM cash.
- Executed wire transfers, stop payments, and account transfers.
- Arranged monies received in cash boxes and coin dispensers according to denomination.
Customer Experience/ Front End Coordinator
TJ Maxx
10.2019 - 03.2021
- Take active in training and mentoring associates on front-end principles using appropriate company resources and tools
- Train and coach associates on personalizing the customer experience while promoting loyalty programs
- Address customer concerns and issues promptly, ensuring a positive customer experience
- Accurately ring customer purchases and returns
- Promote credit and loyalty programs during customer interactions
- Maintain and uphold merchandising philosophy and follow established merchandising procedures and standards.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Implemented and developed customer service training processes.
Education
Bachelor of Arts - Business Administration and Management
Palm Beach State College
Lake Worth, FLHigh School Diploma -
Wellington Community High School
Wellington, FL2019
Skills
- Leadership
- Organization
- Time management
- Ability to multi-task
- Customer service
- Flexibility in shifting in compliance to mission-driven tasks
- Ability to learn new procedures and data acquisition
- Interpretation of customer profiles for the determination of financial management and
- Overall client well-being
- Up-to-date awareness of the state of the economy
- Employee Training Assistance
- Audit Support
Certification
- Notary Public- October 2021
- LinkedIn Learning- Accounting Foundations: Bookkeeping May 2021
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Associate Banker Market Expansion
Chase Bank
07.2022 - Current
Associate Banker
Chase
06.2021 - 07.2022
Customer Experience/ Front End Coordinator
TJ Maxx
10.2019 - 03.2021
Bachelor of Arts - Business Administration and Management
Palm Beach State College
High School Diploma -
Wellington Community High School