Nicolle Mosley
Douglasville,GA
Summary
Highly motivated professional with expertise in multitasking, problem-solving, and applying initiative and creativity to tackle challenging projects. A forward-thinking mindset and valuable team player experienced in defining and implementing solutions that enhance customer satisfaction and drive business objectives. Seeking an opportunity as an IT Support Specialist, with skills in entry-level Cyber IT support, project management, sourcing goods and services, order fulfillment, and exceptional customer service.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Tax Preparer Assistant and Full Time Mom (Remote)
EZ-Tax Pro
07.2020 - Current
- Tax preparers in completing complex returns, ensuring compliance with all regulations.
- Enhanced client satisfaction by providing accurate and timely tax preparation assistance.
- Supported clients in gathering relevant financial information, enabling accurate tax return filings.
- Improved overall office efficiency by maintaining digital client records and updating tax software regularly.
- Educated clients on available deductions and credits, maximizing their potential refunds or minimizing liabilities.
- Kept up-to-date on changing tax laws and regulations to ensure correct application during the preparation process.
- Organized files both electronically and physically for ease of access and retrieval improving overall workflow.
- Streamlined the data entry process for tax documents, resulting in faster turnaround times for clients.
- Provided support during IRS audits, helping clients navigate the process smoothly and confidently.
- Utilized tax software to efficiently complete individual and business returns, ensuring accuracy and compliance with all applicable laws and regulations.
- Developed a comprehensive understanding of various forms, schedules, and filing requirements as part of ongoing professional development efforts within the role of Tax Preparer Assistant.
- Maintained complete records of client tax returns and supporting documentation in secured areas.
- Reviewed clients tax filing papers thoroughly to determine eligibility for additional tax credits or deductions. Offered clients recommendations to reduce tax liabilities.
- Identified potential audit red flags to minimize risk of IRS audits. Maintained compliance by adhering to current tax laws and regulations.
- Prepared written responses or tax return amendments to resolve state and federal notices.
Full Time Student Computer Science / Cybers Degree
Gwinnett Technical College
06.2018 - 06.2020
- Followed school and classroom policies, regulations, dress codes, and schedules.
- Collaborated on group projects to complete professional deliverables.
- Enhanced classroom experience by utilizing multimedia presentations and interactive learning tools.
- Completed rigorous readings as directed to support unit learning goals.
- Associate of Science in Cybersecurity degree and elective courses that align with three EC-Council certification exams: Certified Ethical Hacker (CEH), Certified Network Defender (CND) and Certified Secure Computer User (CSCU). My school program was awarded the EC-Council’s 2019 Academic Circle of Excellence Award as a result of the schools partnership, the program was designed to help develop problem-solving skills and techniques needed to defend the cyber domain. In addition to course work and training in the following:
- Foundation of Security, Computer Network Defense, Object-Oriented Scripting language, Object-Oriented Security Scripting; Linux Fundamentals, Sniffing and Network Analysis, Ethical Hacking, Quantitative Reasoning.
Property Coordinator, HR
Holiday Inn Suites
01.2014 - 05.2018
- Served as primary point of contact for guests organizing and attending meeting events at property to ensure their end-to-end experience operates smoothly.
- Administrative duties, delegated at the discretion of property general managers, may include monitoring and maintain databases associated with finance, accounting, labor scheduling, sales, and general property operations
- Administrative duties, delegated at the discretion of property general managers, may include monitoring and maintain databases associated with finance, accounting, labor scheduling, sales, and general property operations
- Conducted inventory for all departments on property
- Empower staff to improve arrival experience and guest interaction
- Streamlined property management processes for increased efficiency in daily operations.
- Conducted thorough property inspections to identify areas requiring attention or improvement.
- Improved overall property aesthetics through coordination of landscaping efforts and exterior maintenance tasks.
- Coordinated with janitorial and engineering staff on maintenance and upkeep.
Front & Back Office
Premier Dental
09.2013 - 01.2014
- Greet patients and provide instructions to all visitors in a polite and professional manner
- Oracle Software
- Analyze health insurance benefits, verify insurance eligibility and relay relevant information regarding payment policies and billing/collection processes
- Perform clerical tasks and adhere to established policies and procedures
- Determine and collect each patient’s financial responsibility
- Provide overall support for Back and Front Office
- X-Rays
- Procedures: Extractions, Root Canal, Fillings, Crowns
- Collect and maintain all patient and business documents while maintaining confidentiality
- Perform office procedures including all general administrative duties
Education
Computer Science Degree -
Gwinnett Technical College
Alpharetta, GA01.2020
Certificate - 2017
State Farm Estimates, the Best IRS
All Lines Adjuster Certificate -
Polk State College
01.2019
Dental Program Certificate - CPR, X-Rays Certificate
United Education Institute
01.2011
Skills
- Microsoft Office
- Microsoft Team
- Oracle
- Dentrix
- Eaglesoft
- Information Technology
- Linux
- Agile
- SharePoint
- Business Admin
- ADP Payroll
- Bookkeeping
- Scheduling
- Smart Sheet
- QuickBooks
- Tax Slayer Pro
- Coupa e-Bid Sourcing
- Tax compliance
- Tax software
- Record keeping
- Tax research
- Audit support
- Tax law
- Income tax preparation
- Tax audit procedures
- Tax dispute resolution
Accomplishments
- Computer Network Defense
- Object-Oriented Scripting Language
- Object-Oriented Security Scripting
- Computer Network Defense
- Foundation of Security
- Sniffing and Network Analysis
- Ethical Hacking
- Cyber Domain
Completed intensive training in database fundamentals and cyber security software engineering. I have college level course work such:
Certification
- Cyber Crime Specialist
- PC Network & Repair
- CSM Credential ID 1353676
Timeline
Tax Preparer Assistant and Full Time Mom (Remote)
EZ-Tax Pro
07.2020 - Current
Full Time Student Computer Science / Cybers Degree
Gwinnett Technical College
06.2018 - 06.2020
Property Coordinator, HR
Holiday Inn Suites
01.2014 - 05.2018
Front & Back Office
Premier Dental
09.2013 - 01.2014
Certificate - 2017
State Farm Estimates, the Best IRS
All Lines Adjuster Certificate -
Polk State College
Dental Program Certificate - CPR, X-Rays Certificate
United Education Institute
Computer Science Degree -
Gwinnett Technical College
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