Delmy Ruano
Orange Park,FL
Summary
Dynamic management team member at UPS, adept at enhancing customer satisfaction through effective communication and innovative problem-solving. Proven ability to lead teams and implement safety protocols, ensuring operational excellence. Recognized for coaching peers and fostering a collaborative environment, driving team objectives forward with reliability and strategic planning.
Overview
24
24
years of professional experience
Work History
Management Team Member
United Parcel Service, UPS
01.2000 - 08.2023
- Adapted swiftly to new processes, contributing to team objectives effectively.
- Mastered safety protocols and equipment usage to aid daily operations.
- Supported team members by efficiently managing routine tasks.
- Learned effective communication techniques to enhance customer interactions.
Education
Bachelor of Science - Management
University of Phoenix
Tempe, AZSkills
- Coaching and mentoring
- Customer focus
- Innovation and creativity
- Organizational development
- Time management
- Clear communication
- Team leadership
- Decision-making
- Relationship building
- Safety procedures
- Staff training and development
- Verbal and written communication
- Customer service
- Work prioritization
- Conflict resolution
- Operations management
- Goal setting
- Policy and procedure development
- Staff management
- Task delegation
- Complex Problem-solving
- Documentation and reporting
- Strategic planning
- Risk management
- Emergency response
- Policy implementation
- Performance evaluations
- Negotiation
- Teamwork
- Multitasking and prioritizing
- Problem-solving
- Attention to detail
- Problem-solving abilities
- Multitasking
- Multitasking Abilities
- Reliability
- Excellent communication
- Critical thinking
- Customer satisfaction
- Active listening
- Effective communication
- Customer relations
Languages
Spanish
Full Professional
English
Full Professional
Timeline
Management Team Member
United Parcel Service, UPS
01.2000 - 08.2023
Bachelor of Science - Management
University of Phoenix
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