Delnishia Atkins
Memphis,Tn
Summary
To obtain a responsible position in a company where my determination and hard work will allow me the opportunity for growth.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
QuidelOrtho Clinical
10.2019 - 09.2024
- Plan, organize, participate in daily warehouse operation and activities, including the receipt, documentation, storage, safety and distribution of equipment, supplies and maintaining inventory
- Train warehouse employees
- Help develop area training/cross-training plans and identify development opportunities
- Assign workload to warehouse employees
- Help create goals and objectives and development plans, deliver feedback, and monitor performance
- Follow warehouse processes within assigned area(s)
- Follow leadership competencies based on levels within the organization
- Review and documentation of non-conformances and complaints in shipping and receiving
- Adhere to the safety Code of Conduct & QuidelOrtho EHS policies and attend all required EHS training
- Enforce appropriate Personal Protective Equipment (PPE) in distribution areas
- Lead direct reports to take necessary action to eliminate safety hazards and communicate to others any observed unsafe behaviors
- Understand and utilize Quality Management and systems to support production compliance and carry out duties in compliance with all state and federal regulations and guidelines such as: FDA, TUV, EPA and OSHA
- Responsible for audit preparation and participation
- Communicate business status to reports and management
- Lead regular team meetings to discuss business and production objectives and status
- Promote and work within a team environment, demonstrating a positive team-oriented approach in the daily execution of work
- Utilize WMS for performing material transactions/moves/quantities/cycle count
- Resolve resource issues and resolve employee relations in partnership with HR
- Recruit talent to support production requirements
- Use Lean methodology to drive streamlined business processes
- Actively participate in Kaizens and Gemba initiatives
- Utilize business and process metrics to drive continuous improvement.
Cashier
Family Dollar
04.2021 - 08.2022
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Restocked and organized merchandise in front lanes.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Answered questions about store policies and addressed customer concerns.
Packer
Nike
04.2018 - 10.2019
- Maintained a clean and organized work environment, promoting safety and productivity.
- Proved successful working within tight deadlines and a fast-paced environment.
- Maintained neat and organized work area to safeguard items and comply with cleanliness standards.
- Managed workload effectively under pressure during peak periods while maintaining focus on quality control measures.
- Completed daily orders with expert picking and packing of shipments.
- Ensured timely completion of orders through effective time management and multitasking skills.
- Completed all assigned tasks promptly, adhering to strict deadlines while maintaining high-quality workmanship.
- Improved team collaboration through effective communication and coordination with coworkers.
- Performed required housekeeping to keep work areas clean such as sweeping floors, putting trash in trash containers and picking up product from floor.
- Increased accuracy of packed items by diligently following packing lists and verifying product information.
- Reduced errors in shipments by carefully inspecting packages for quality and accuracy.
- Trained new employees on proper packing and labeling techniques and to apply best practices.
Education
Whitehaven High School
05.2018
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Data Entry
- Call center experience
- Money handling abilities
- Microsoft Excel
- Payment Processing
- Call Center Operations
- Scheduling
- Appointment Scheduling
Timeline
Cashier
Family Dollar
04.2021 - 08.2022
Customer Service Representative
QuidelOrtho Clinical
10.2019 - 09.2024
Packer
Nike
04.2018 - 10.2019
Whitehaven High School
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