DeLois Farris
Jacksonville,FL
Summary
Results-driven Insurance Business Analyst with extensive experience in equipment finance and banking industry. Delivered exceptional customer service and ensured regulatory compliance through effective communication and problem-solving skills. Maintained strong relationships with customers and vendors while efficiently managing escalated issues.
Overview
1
1
Certification
23
23
years of professional experience
Work History
Insurance Business Analyst
CIT Bank, N.A. a Division of First Citizens Bank
Jacksonville, FL
11.2002 - 03.2026
- Addressed escalated issues related to insurance for customers, vendor partners, and coworkers. Delivered timely support by tracking issues and communicating resolutions to end users.
- Generated insurance cost quotes and provided coverage information to customers when requested.
- Assisted 3rd party insurer with insurance claims process, verifying claim payments for portfolio and reviewing monthly claims reports for accuracy.
- Managed insurance rebate requests, ensuring timely reporting of all rebates to 3rd party insurer.
- Performed weekly and monthly reconciliations. Reviewed and processed weekly information transmittals sent from employer to 3rd party insurer and by insurer to employer.
- Updated insurance procedures and claims policies, supporting design and implementation of new operational processes.
- Conducted periodic training classes for the customer service departments and newly hired employees. Designed and developed training materials.
- Quarterly updates of knowledge of banking laws & regulations through advanced training courses.
- Maintained Florida Agent 0220 General Lines (Property & Casualty) License through Continuing Education.
Education
Clayton State College
GeorgiaSkills
- Insurance compliance and Regulatory knowledge
- Claims processing
- Data reconciliation
- Customer relationship management
- Vendor management
- Training facilitation
- Microsoft Outlook, Word, Excel and Access
- Data analysis tools
- Infolease (Rambo)
- Pega
Certification
- Florida Agent 0220 General Lines (Property & Casualty) Insurance License - Current
Timeline
Insurance Business Analyst
CIT Bank, N.A. a Division of First Citizens Bank
11.2002 - 03.2026
Clayton State College