Delois Harrison

Help sell jobs for other sales representatives and provide helpful information and knowledge to the clients for them to make the best decision possible to fit their needs and environment.

Make sure to keep up to date on the newest materials and what people are looking for in style and colors to further benefit the process and needs of the business and clients.

• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
• Confirmed appointments, communicated with clients, and updated client records.
• Answered phone promptly and directed incoming calls to correct offices.
• Kept reception area clean and neat to give visitors positive first impression.
• Resolved customer problems and complaints.
• Responded to inquiries from callers seeking information.

Made sure to reply and properly handle any customer complaints. Rather it was over the phone or an online review I would reach out and make sure I spoke to the customer myself and resolved the issue. I also ensured to speak to my crew about the complaint and encourage them to focus on fixing the issue at hand for further customer satisfaction.

Help ensure proper sanitation and safety.

Maintained proper customer service and handled any customer complaints. Helped guide and train employees of proper food safety and how to speak to customers. Ensured that the store was clean and everything was done before opening and after closing hours. Maintained a proper and safe work environment were employees could feel comfortable.

• Collaborated with fellow instructors to create cohesive lesson plans, ensuring consistency in training quality.
• Mentored new instructors, aiding their transition into the role and ensuring effective delivery of course content.
• Maintained compliance with company standards, regulatory requirements, and quality goals.
• Promoted an inclusive learning environment by accommodating diverse backgrounds and learning preferences, leading to increased overall satisfaction among trainees.
• Developed comprehensive training materials that resulted in higher knowledge retention among participants.