Delois Wallace
Villa Rica,GA
Summary
I excel in understanding and connecting with others allowing me to effortlessly adapt to various situations and find creative solutions. My ability to build strong and genuine relationships enables and supports the growth, development and success of individuals and teams. As a result, I bring a refreshing approach to problem-solving that brings out the best in both myself and those around me.
Overview
13
13
years of professional experience
Work History
Admissions Consultant
Liberty University Online
04.2023
- Handle inbound and outbound calls from prospective students interested in attending Liberty University Online
- Convert prospective students to qualified applicants by using reason and sound judgment to help students overcome obstacles preventing their continued enrollment and completion of degree.
Customer Service Senior Lead
Williams, Inc
03.2020 - 04.2023
- Provide first-line contact to customers via email, as well as inbound telephone calls
- Resolve complex customer service issues that may have escalated to aleadership level
- Provide coaching and feedback to associates when needed
- Assist in new hire training.
Customer Service Representative
Concentrix
06.2018 - 09.2019
- Resolve complex customer issues and inquiries via written and verbal communication
- Entry level tech support
Cardiac Technician
Piedmont Newnan Hospital
06.2017 - 06.2018
- Performed and interpret ECG on patients, processed files with MUSE and EPIC systems
Customer Service Associate
Lowe’s
03.2014 - 06.2017
- Delivered quality customer service by helping customers select the right products, ensuring accurate quotes, verifying correct price labels, and confirming that all customer needs are met
- Also completed customer purchase transactions and loaded merchandise.
Customer Service Representative
American Homeshield
05.2015 - 02.2016
- Assisted policy holders via inbound and outbound calls, Created and scheduled work orders for technician visits, Assisted homeowners with home warranty claims and payments
Front Desk Receptionist
Comfort Inn and Suites
08.2014 - 05.2015
- Assisted with walk-ins and reservations, inbound calls, Completed guest with check in/out process
- Assisted with food preparations, Formatted housekeeping schedules.
Receptionist
PDC (formerly Daniel's Automotive Repair)
01.2010 - 01.2014
- Confirmed appointments, communicated with clients, and updated client records.
- Responded to inquiries from callers seeking information.
- Collected payments, processed part order transactions and designed company website.
Education
BBA - Human Resources Management
Strayer University
03.2025
Associate of Business Administration - Human Resources Management
Strayer University
2021
Technical Diploma - Electrocardiography
Southern Crescent Technical College
2017
High School Diploma - undefined
Manchester High School
2007
Skills
- Data Inputting
- Customer and Client Relations
- Billing and Payment Processing
- Schedule Management
- Bank Deposits
- Customer Relationship Management (CRM) Software
- Documentation
- Performance Improvement
- Verbal and Written Communication
Timeline
Admissions Consultant
Liberty University Online
04.2023
Customer Service Senior Lead
Williams, Inc
03.2020 - 04.2023
Customer Service Representative
Concentrix
06.2018 - 09.2019
Cardiac Technician
Piedmont Newnan Hospital
06.2017 - 06.2018
Customer Service Representative
American Homeshield
05.2015 - 02.2016
Front Desk Receptionist
Comfort Inn and Suites
08.2014 - 05.2015
Customer Service Associate
Lowe’s
03.2014 - 06.2017
Receptionist
PDC (formerly Daniel's Automotive Repair)
01.2010 - 01.2014
BBA - Human Resources Management
Strayer University
Associate of Business Administration - Human Resources Management
Strayer University
Technical Diploma - Electrocardiography
Southern Crescent Technical College
High School Diploma - undefined
Manchester High School