Delon Bobb
Haslet,TX
Summary
Results-driven Service Advisor with strong customer service/account management skills and 7 years of experience in driving business performance in fast-paced, team-based retail environments. Combines managerial and mentoring abilities with advanced knowledge of customer service best practices to deliver service excellence, quality and operational efficiency at service centers. Develops highly efficient processes to maximize efficiency and customer engamement
Overview
8
8
years of professional experience
Work History
Assistant Service Manager
Park Place Land Rover DFW
DALLAS , TX
2023.03 - Current
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Motivated and encouraged team members to communicate more openly and constructively with each other.
- Scheduled routine maintenance for equipment and vehicles used by the organization's service department.
Service Advisor
Advantage BMW Midtown
Houston , TX
2021.05 - 2023.03
- Explained amount for expected services and provided detailed answers to customer questions.
- Consulted with clients to outline options and obtain permission to proceed with service.
- Contributed to business growth by confirming customer satisfaction with service and quality.
Assistant Service Manager
Park Place Jaguar Land Rover DFW
Grapevine , TX
2019.11 - 2021.05
- Created written estimates and obtained customer consent to proceed.
- Collaborated with customers to offer solutions to service needs.
- Recommended additional, useful services to customers, which helped to increase overall sales.
Service and Loan Car Administrator/Internal Service Advisor
Park Place Motorcars Arlington
Arlington , TX
2016.05 - 2019.11
- Prepared loan car reports for the Director and Manager to keep them updated on the status on loan cars
- Monitor mileage and arranges maintenance of loan car vehicles
- Wrote repair orders for new and pre-owned cars
- Tracked repair status of vehicles and reported to managers for approval
- Cashiered and Balanced on a daily basis,correcting any discrepancies within the service department
- Processed credit card payment batches and reconciled deposits daily for accounting. Followed-up with warranty companies on payments not received in a timely manner
- Tasked with data Entry, records oversight and issue resolution for the service department
- Processed all warranty invoices and billed incoming claims daily
Education
High School Diploma -
Duncanville High School
Duncanville, TX2012
Skills
- Service Center Operations
- Conflict Resolution
- Budgeting & Financial Analysis
- Customer Service Excellence
- Performance Management
- Team Coaching and Training
Timeline
Assistant Service Manager
Park Place Land Rover DFW
2023.03 - Current
Service Advisor
Advantage BMW Midtown
2021.05 - 2023.03
Assistant Service Manager
Park Place Jaguar Land Rover DFW
2019.11 - 2021.05
Service and Loan Car Administrator/Internal Service Advisor
Park Place Motorcars Arlington
2016.05 - 2019.11
High School Diploma -
Duncanville High School
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