Alexis Jones
Franklin,Tennessee
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Sr. Field Service Advisor
Rivian
Franklin, TN
02.2022 - Current
- Used service skills and technical knowledge to ascertain issues and provide swift, successful resolutions.
- Explained amount for expected services and provided detailed answers to customer questions.
- Received outstanding feedback for providing attentiveness and patience when assisting dissatisfied customers.
- Reviewed work orders and discussed with supervisors.
- Trained and guided employees on correct methods for performing different repairs and maintenance services.
- Contributed to business growth by confirming customer satisfaction with service and quality.
- Track shop capacity using tableau.
- Responsible for high level cross team collaboration.
- Created regular meeting and deliverables with cross-functional teams.
Mobile Service Adivisor/Pre Diagnositc Consultant
Tesla
Brentwood, TN
01.2021 - 02.2023
- Examined records and papers to verify warranty and service contract coverage.
- Utilized in-house systems and software to drive customer interaction and communication through service process.
- Performed troubleshooting and diagnostic procedures to locate source of malfunctions.
- Used diagnostics and troubleshooting tools to identify failures and equipment issues.
- Conferred with customers to obtain descriptions of vehicle problems and discuss work or future repair requirements.
- Planned work procedures using charts, technical manuals and experience.
- Held weekly meetings with the team and coordinated all repairs.
- Created a schedule for mobile service fleet repairs.
EHS Coordinator
Tesla
Brentwood, TN
09.2018 - 01.2022
- Conducted audits and reviews to identify systemic EHS management gaps, develop corrective measures and implement solutions.
- Performed EHS compliance applicability reviews and risk assessments to protect employees, communities and environment.
- Inspected or evaluated workplace environments, equipment or practices to verify compliance with safety standards and government regulations.
- Trained new employees in proper safety procedures to minimize accidents with proper behaviors.
- Conducted safety training or education programs to demonstrate use of safety equipment.
- Inspected specified areas to verify presence of fire prevention equipment, safety equipment and first-aid supplies.
Automotive Service Technician
Tesla
Brentwood, TN
04.2017 - 01.2021
- Adjusted, repaired or replaced defective automotive parts.
- Inspected vehicles to assess damage and plan for repairs and new parts.
- Tested electronic components and computer controls with specialized devices.
- Evaluated, repaired and aligned vehicle suspensions.
- Removed, replaced, balanced and rotated new or used tires to maintain on-road safety
- Completed repairs and maintenance to major vehicle models to meet safety specifications.
- Searched within service and maintenance manuals to perform repairs and diagnosis.
- Developed in-depth understanding of automotive systems and components to complete fast and accurate repairs.
- Kept team in compliance with shop and manufacturer specifications for repairs and maintenance services.
Automotive Parts Specialist
Tesla
Brentwood, TN
11.2018 - 12.2019
- Supported service department by expertly pulling parts and updating records.
- Answered inquiries, resolved problems and finalized parts sales at counter and by telephone.
- Received, examined and reshelved returned parts.
- Reviewed catalogs and computer databases to search and locate correct parts for customer vehicles according to make, model and year.
- Finalized sales receipts, contracts, logs and other documentation regarding parts sales and service appointments.
Motor Transport Mechanic
United States Marine Corps
San Diego, CA
05.2013 - 05.2017
- Completed in-depth inspections of vehicle brakes, steering and other systems to check for safety and performance issues.
- Performed preventative maintenance on diesel engines and equipment.
- Used manual and computer- assessed diagnostic devices to test equipment and determine repair needs.
- Rewired ignition systems, lights and instrument panels.
- Attached test instruments to equipment, reading dials and gauges to diagnose malfunctions.
- Utilized electronic testing equipment to troubleshoot fuel, ignition and emissions control systems.
Training Manager
United States Marine Corps
San Diego, CA
08.2015 - 04.2017
- Designed training schedules for new and existing employees.
- Maintained comprehensive database to track training, certifications and qualifications.
- Mentored team members to succeed and advance within department and company.
- Planned and led training programs on staff development to enhance employee knowledge, engagement, satisfaction and performance.
- Consulted with senior leaders to develop improved standard operating procedures (SOP) and guidelines.
- Organized manuals, multimedia visual aids and other educational materials to aid training.
- Evaluated effectiveness of training by using feedback surveys to review and improve processes.
Hazmat Specialist
United States Marine Corps
San Diego, CA
06.2014 - 02.2017
- Handled hazardous waste in alignment with company and environmental policies and regulations.
- Conducted emergency scene risk analysis to determine boundaries, proper personal protective equipment, mitigation, clean up and packaging protocols.
- Quarantined chemicals and followed company guidelines, Environmental Protection Agency rules, Department of Transportation regulations and disposal site protocols.
Education
High School Diploma -
Dickson County High School
Dickson, TN05.2013
Some College (No Degree) -
San Diego Miramar College
San Diego, CASome College (No Degree) -
Columbia State Community College
Columbia, TNSome College (No Degree) - Motor Transport/ Leadership
Marine Corps Institute
Washington Navy Yard, DCSkills
- Team Collaboration
- Product Training
- Performance Goals
- Documentation and Reporting
- Service Center Operations
- Workflow Development
Certification
- Certified Flat Rack Technician, Honeywell - 2016
- Lean Six Sigma Training - 2015
- OSHA Training - 2015
- California Hazmat/Hazwaste Training - 2015
Timeline
Sr. Field Service Advisor
Rivian
02.2022 - Current
Mobile Service Adivisor/Pre Diagnositc Consultant
Tesla
01.2021 - 02.2023
Automotive Parts Specialist
Tesla
11.2018 - 12.2019
EHS Coordinator
Tesla
09.2018 - 01.2022
Automotive Service Technician
Tesla
04.2017 - 01.2021
Training Manager
United States Marine Corps
08.2015 - 04.2017
Hazmat Specialist
United States Marine Corps
06.2014 - 02.2017
Motor Transport Mechanic
United States Marine Corps
05.2013 - 05.2017
High School Diploma -
Dickson County High School
Some College (No Degree) -
San Diego Miramar College
Some College (No Degree) -
Columbia State Community College
Some College (No Degree) - Motor Transport/ Leadership
Marine Corps Institute