Delores King
Carbondale,IL
Summary
Compassionate Rehabilitation Counselor with background in facilitating successful patient recovery through personalized rehabilitation plans. Skilled in developing effective communication strategies and providing emotional support to patients. Demonstrated ability to work collaboratively with healthcare teams to optimize patient outcomes. Made significant contributions to improving the quality of life for individuals facing physical and emotional challenges. Rehab Manager providing background leading teams administering care and rehabilitative services to patients. Successful at training staff and compiling reports. Expert at creating inviting atmosphere by overseeing delivery of top-tier customer service. Driven professional with many years of experience coordinating daily operations by guiding interdisciplinary teams to orchestrate efficient and safe care. Veteran at monitoring performance metrics, enforcing regulations and solving problems through interactions with patients, families, and staff. Talented at developing and driving marketing and outreach efforts to promote growth.
Overview
27
27
years of professional experience
1
1
Certification
Work History
Rehabilitation Counselor Senior
Choate Mental Health
Anna , IL
2006.05 - Current
- Facilitated support groups for individuals with disabilities to encourage networking and resource sharing among participants.
- Evaluated program effectiveness by tracking progress towards established goals using a variety of methods such as surveys or interviews
- Serves as a lead worker to lower level staff; assigns and reviews work; provides performance evaluations; approves time off in the absence of the director, reassigns subordinate personnel to meet day to day operations
- Assist and complete Rehabilitation Services Director duties/responsibilities when director is absent from work.
- Orchestrated adequate staffing and scheduling patterns to deliver cost-effective and quality care.
- Enforced state and federal regulations as well as company policies and procedures for strict compliance.
- Conducted employee evaluations to offer personalized feedback and coaching.
- Participated in interdisciplinary team meetings by providing input regarding the development of effective treatment plans based on individual needs.
- Conducted group therapy sessions and educated patients in topics relevant to individual and family member care.
- Organized and carried out continual education and development of staff.
- Oversaw management of clinical documentation, billing reimbursement, resident rights and customer service.
- Partnered with marketing team to devise and implement comprehensive outreach program to boost growth of services
- Directed and supported internal case management and client advocacy.
- Performed assessments to determine individual limitations and strengths.
- Monitored client participation in treatment programs while providing ongoing feedback regarding progress towards established objectives.
- Developed outreach initiatives designed to raise awareness about disability rights within the local community.
- Developed training programs designed to increase independent living skills such as budgeting or cooking classes.
- Provided crisis intervention services when needed by utilizing various therapeutic approaches such as cognitive-behavioral therapy or dialectical behavior therapy.
- Developed job search strategies, including resume writing and interviewing techniques, for individuals seeking employment.
- Maintained accurate records of client assessments, treatment plans, progress notes, service authorizations., according to agency protocols.
- Collaborated with employers to create job opportunities that best matched the skills and abilities of each client.
- Provided counseling and case management services to individuals with disabilities in order to assist them in achieving their goals.
- Conducted intake interviews with clients to determine their eligibility for services and to identify their needs.
- Assessed patient's physical, psychological, and vocational challenges to develop individualized rehabilitation plans.
- Educated employers on the value of hiring workers with disabilities through workshops and presentations.
- Established long and short-term goals for therapeutic services to encourage patient progress.
- Managed load of multiple cases on consistent basis.
- Assisted clients with enhancing skills in areas such as job searching, interviewing and business and personal etiquette.
Battalion Supply Sergeant
United States Army Reserve
Granite City , IL
2007.01 - 2015.04
- Responsible for ordering, receiving and storing supplies and equipment.
- Maintained accountability of all government-issued items.
- Performed inventory management functions to ensure accuracy of supply records.
- Inspected incoming shipments for damage or discrepancies in order quantities.
- Prepared requisitions for additional materials and supplies as needed.
- Coordinated with other departments to ensure timely delivery of goods.
- Verified documentation on incoming orders against invoices and purchase orders.
- Ensured compliance with safety regulations while handling hazardous materials.
- Provided guidance to subordinates on proper storage techniques for various products.
- Assisted in the development of effective inventory control procedures to reduce waste and maximize efficiency.
- Conducted periodic physical inventories to identify any discrepancies or errors in records.
- Participated in meetings with senior leadership concerning purchasing strategies.
- Delivered top-quality technical support services to both military and civilian clients.
- Streamlined and monitored HAZMAT program by monitoring inventory and ordering supplies.
- Managed disposal of obsolete or damaged parts and materials according to established protocols.
- Assessed each unit's unique equipment needs.
Rehabilitation Administrator
Choate MHS
Anna , Illinis
2013.01 - 2015.01
- Assisted in the development of new administrative systems, procedures and policies.
- Supervise professional, paraprofessional staff of the Developmental Services Division. set staff schedules , approves time off, prepared conducts and signs annual performance evaluations, counsels employes concerning work performance and or conduct
- confirms on -campus work programs meets all Department of Labor standards. ADA and Rehabilitation act.
- Assist the facility Grant Coordinator in preparing grant applications, reviewed and approved equipment needs and requests. monitored budget.
- Provided general administrative support to staff members.
- Processed payroll information according to established guidelines.
- Monitored emails, sorted mail and distributed correspondence accordingly.
- Supported departmental activities by providing clerical assistance as needed.
- Ensured that all paperwork was completed accurately before submission deadlines.
- Monitored payroll, credit card purchases and invoicing to prevent financial errors.
- Researched and developed administrative policies, procedures and guidelines to facilitate operations.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Tracked project schedules and encouraged teams to complete tasks on time while staying on budget.
Qualitified Inteletual Developmental Professional
Choate DD/MS
Anna , IL
1997.05 - 2006.03
- Assessed clients' needs, developed service plans and monitored progress towards goals.
- Facilitated communication between clients, families, caregivers, social services and other agencies to ensure client needs were met.
- Collaborated with medical professionals to coordinate treatment plans for clients.
- Maintained accurate case records and documentation according to agency guidelines.
- Counseled clients on available resources within the community that could help meet their needs.
- Organized group activities to provide socialization opportunities for clients.
- Educated clients about mental health conditions, medications and self-care techniques.
- Participated in interdisciplinary team meetings to discuss treatment options.
- Advised staff members on effective strategies for working with challenging client behaviors.
- Collaborated with healthcare providers, lawyers, employers and other stakeholders involved in a client's case.
- Adhered to ethical principles and standards to protect clients' confidential information.
- Transitioned clients to different providers based on progress or needs.
- Participated in regular team meetings and in-house training sessions to boost group effectiveness.
- Reviewed treatment plans against individual goals and healthcare standards.
- Acted as consultant to community programs by interpreting regulations and policies.
- Researched and analyzed community needs to determine program directions and goals.
Education
Tool Kit For Manangers And Supervisors
ComPSYCH
Anna, IL2021-02
Master of Science - Rehabilitation Counseling
Southern Illinois University Carbondale
Carbondale, IL2006-05
Bachelor of Arts - Applied Psychology
Southern Ilinois University
Carbondale, IL2000-08
Non Commissioned Officer
Army Leadership
Atlanta, GA1997-04
Skills
- Stress management techniques
- Individual Counseling
- Client Advocacy
- Behavioral Intervention
- Rehabilitation Planning
- Staff Management
Affiliations
- Zeta Phi Beta Sorority Storks Nest Chair person
- Ministry of Music key board player Childrens Choir
Certification
- Certified" Qualtified Intellectual Developmental Professional"
- expert marksman M16 rifle
Languages
sign language
Elementary
Accomplishments
- founder of the First "Choate Developmental Disabilities counseling Support Groups".
- Co-founder of Choate Annual Rehabilitation Recognition Day
- contribution to the success of the RAVE community workshop in Anna
Timeline
Rehabilitation Administrator
Choate MHS
2013.01 - 2015.01
Battalion Supply Sergeant
United States Army Reserve
2007.01 - 2015.04
Rehabilitation Counselor Senior
Choate Mental Health
2006.05 - Current
Qualitified Inteletual Developmental Professional
Choate DD/MS
1997.05 - 2006.03
- Certified" Qualtified Intellectual Developmental Professional"
- expert marksman M16 rifle
Tool Kit For Manangers And Supervisors
ComPSYCH
Master of Science - Rehabilitation Counseling
Southern Illinois University Carbondale
Bachelor of Arts - Applied Psychology
Southern Ilinois University
Non Commissioned Officer
Army Leadership
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