Professional Summary
Overview
Work History
Education
Skills
Timeline

Delores Wilder

Airgas
MILWAUKEE,WI
11
years of professional experience

Experienced customer support specialist with call center and CRM expertise, known for resolving complaints quickly, managing orders accurately, and coordinating across teams to improve service and customer satisfaction.

Work History

Customer Support Specialist

2 Years 4 Months
Airgas | 06.2024 - Current
  • Resolved customer inquiries via phone and email, maintaining accurate records in order management systems.
  • Processed orders, changes, and cancellations with precision, ensuring timely fulfillment and customer satisfaction.
  • Managed approximately 30 incoming calls, emails and faxes per day from customers.'
  • Updated customer accounts, pricing, and billing details while safeguarding data accuracy.

Assembly Finisher

1 Year 8 Months
Marking Services Inc. | 10.2022 - 06.2024
  • Operated finishing equipment to complete labels, signs, and graphic products.
  • Trimmed, weeded, and prepared decals for final application or shipment.
  • Inspected finished markings for alignment, clarity, and quality compliance.
  • Packed completed orders securely for damage-free delivery and handling.

Order Picker

8 Months
WFA Staffing (Dr, Comfort) | 08.2019 - 04.2020
  • Selected accurate orders using pick lists and barcode scanning systems
  • Retrieved products from inventory locations while maintaining organized warehouse flow
  • Verified item counts, sizes, and product codes before packing shipments
  • Prepared completed orders for delivery with careful labeling and staging

Call Center Representative

1 Year 2 Months
JCPenney Logistics Center | 05.2017 - 07.2018
  • Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
  • Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Identified upselling opportunities to increase revenue generation.

POS Cashier

1 Year 6 Months
Kohls Department Store | 11.2015 - 05.2017
  • Processed customer transactions accurately using POS system and store payment procedures.
  • Scanned merchandise, applied discounts, and resolved price discrepancies at checkout.
  • Balanced cash drawer, verified tender amounts, and followed register accountability standards.
  • Greeted shoppers, answered checkout questions, and provided courteous service during peak traffic.

Education

High School Diploma

North Division | Milwaukee, WI | 06.2003

Skills

Customer relationship management (CRM)
Call center experience
Complaint handling
Order management
Call center operations
Time management
Multitasking and organization

Timeline

Customer Support Specialist

Airgas
06.2024 - CurrentRead More

Assembly Finisher

Marking Services Inc.
10.2022 - 06.2024Read More

Order Picker

WFA Staffing (Dr, Comfort)
08.2019 - 04.2020Read More

Call Center Representative

JCPenney Logistics Center
05.2017 - 07.2018Read More

POS Cashier

Kohls Department Store
11.2015 - 05.2017Read More

North Division

High School Diploma
Read More
Delores Wilder