Experienced customer support specialist with call center and CRM expertise, known for resolving complaints quickly, managing orders accurately, and coordinating across teams to improve service and customer satisfaction.
Work History
Customer Support Specialist
2 Years 4 Months
Airgas | 06.2024 - Current
Resolved customer inquiries via phone and email, maintaining accurate records in order management systems.
Processed orders, changes, and cancellations with precision, ensuring timely fulfillment and customer satisfaction.
Managed approximately 30 incoming calls, emails and faxes per day from customers.'
Updated customer accounts, pricing, and billing details while safeguarding data accuracy.
Assembly Finisher
1 Year 8 Months
Marking Services Inc. | 10.2022 - 06.2024
Operated finishing equipment to complete labels, signs, and graphic products.
Trimmed, weeded, and prepared decals for final application or shipment.
Inspected finished markings for alignment, clarity, and quality compliance.
Packed completed orders securely for damage-free delivery and handling.
Order Picker
8 Months
WFA Staffing (Dr, Comfort) | 08.2019 - 04.2020
Selected accurate orders using pick lists and barcode scanning systems
Retrieved products from inventory locations while maintaining organized warehouse flow
Verified item counts, sizes, and product codes before packing shipments
Prepared completed orders for delivery with careful labeling and staging
Call Center Representative
1 Year 2 Months
JCPenney Logistics Center | 05.2017 - 07.2018
Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
Educated customers about billing, payment processing and support policies and procedures.
Identified upselling opportunities to increase revenue generation.
POS Cashier
1 Year 6 Months
Kohls Department Store | 11.2015 - 05.2017
Processed customer transactions accurately using POS system and store payment procedures.
Scanned merchandise, applied discounts, and resolved price discrepancies at checkout.
Balanced cash drawer, verified tender amounts, and followed register accountability standards.
Greeted shoppers, answered checkout questions, and provided courteous service during peak traffic.