Summary
Overview
Work History
Education
Skills
Timeline
Generic

Deloris Allen

Macon,Ga.

Summary

Dynamic professional with extensive experience at North Macon Dental Associates, excelling in appointment scheduling and customer relations. Proven ability to enhance workflow efficiency and reduce patient wait times. Strong organizational skills and effective communication fostered positive patient experiences, while adept data entry ensured accurate record-keeping. Committed to delivering exceptional service in fast-paced environments.

Experienced with managing front desk activities and maintaining welcoming atmosphere for clients. Utilizes strong organizational skills and attention to detail to streamline office operations. Knowledge of effective communication techniques and customer service principles to enhance visitor experiences.

Overview

33
33
years of professional experience

Work History

Receptionist/Doctor's Coordinator

North Macon Dental Associates
03.2019 - Current
  • Managed front desk operations, ensuring smooth patient check-in and appointment scheduling.
  • Coordinated patient records and maintained confidentiality in compliance with HIPAA regulations.
  • Assisted in billing processes, verifying insurance information and processing payments efficiently.
  • Implemented office procedures that improved workflow efficiency and reduced patient wait times.
  • Trained new reception staff on operational protocols and customer service best practices.
  • Developed strong relationships with patients, enhancing overall satisfaction through effective communication.
  • Streamlined appointment reminders through automated systems, increasing attendance rates by reducing missed appointments.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Resolved customer problems and complaints.
  • Handled cash transactions and maintained sales and payments records accurately.
  • Responded to inquiries from callers seeking information.
  • Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
  • Corresponded with clients through email, telephone, or postal mail.
  • Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
  • Managed multiple tasks and met time-sensitive deadlines.

Manager/Cashier

Sids Sandwich Shop
07.2001 - 03.2019
  • Supervised cash handling operations to ensure accuracy and efficiency in daily transactions.
  • Trained and mentored cashiers on customer service standards and register procedures.
  • Streamlined checkout processes, reducing wait times and enhancing customer satisfaction.
  • Implemented inventory management systems to track and reconcile cash drawer balances.
  • Maintained a clean and organized work area, contributing to a pleasant shopping environment for customers.
  • Making sure food was prepped properly
  • opening and closing the restaurant
  • ordering grocery;'s when necessary

Stay at Home Mom

Home
12.1992 - 06.2001
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.

Education

Nursing

Middle Georgia State University
Macon, GA

College Prep

Southwest High School
Macon, GA
06-1989

Skills

  • Organization skills
  • Time management
  • Telephone skills
  • Data entry
  • Verbal and written communication
  • Customer/Client relations
  • Appointment scheduling
  • Mail handling
  • Documentation and reporting
  • Typing speed

Timeline

Receptionist/Doctor's Coordinator

North Macon Dental Associates
03.2019 - Current

Manager/Cashier

Sids Sandwich Shop
07.2001 - 03.2019

Stay at Home Mom

Home
12.1992 - 06.2001

Nursing

Middle Georgia State University

College Prep

Southwest High School

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