Deloris Hunter

• Worked with customers in person and via telephone to answer questions, process transactions, and resolve issues.
• Ensured accuracy of client information, verifying data collected during the application process and updating records as needed.
• Assisted clients in understanding complex financial documents required for completing their loan applications successfully.
• Reviewed loan files for completeness, identified missing documentation, and generated condition lists for applicants.
• Increased customer satisfaction with timely responses to inquiries and providing thorough explanations of loan processes.
• Assisted loan officers with origination and closing processes to fastrack procedures and promote teamwork.
• Prepared documents for underwriting by verifying client income, credit reports, and other information.

• Perform a thorough review and analysis of borrower’s credit, employment, income and assets as required by the particular loan program before submitting to underwriting.
• Assemble the complete loan package in proper order for underwriting.
• Verify all required documentation (pre-underwrite) in the file.
• Complete the required loan checklist.
• Verify that an application is complete and accurate; and identify any potential issues that may arise in underwriting.
• Prepare a loan approval summary, Forms 1008 and 1003, and ensure the accuracy of all the information printed on those documents. Communicate directly with the Loan Originator, customer, and underwriter to obtain initial and any missing documentation required to qualify for the loan.
• Review loans for compliance with all mortgage-related regulations (RESPA, TIL, HMDA, Reg. B, etc.) and prepare required disclosures.
• Communicate with various companies to obtain Property Survey, Flood Certificate, Title Commitment, and payoff information.
• Verify that vendor orders are complete, invoices received, and in the applicant’s E-file.
• Manage pipeline by completing and submitting reports within allotted turn-around times.
• Assist set-up of loans.
• Document all communication related to the loan application in the conversation log.
• Train and help supervise new loan processors and other processing personnel.
• Assist closing, secondary marketing, and loan servicing to obtain and clear outstanding suspense items from CrossCountry Mortgage, LLC. investors.
• Available to work varying hours and overtime if needed.

- Manage the loan processing activities from application to closing, ensuring timely and accurate completion
- Review loan applications and supporting documentation for completeness and accuracy
- Conduct credit analysis to assess borrower's eligibility and risk level
- Collaborate with underwriters, loan officers, and other stakeholders to resolve any issues or discrepancies
- Ensure compliance with all applicable regulations, including Fair Housing regulations
- Maintain open communication with clients, providing updates on the status of their loan applications
- Coordinate with escrow agents, title companies, and other third parties to facilitate smooth closing processes
- Perform other related duties as assigned