Delphina Suarez
Toppenish,WA
Summary
Dynamic Hub Delivery Dispatcher at O’Reilly Auto Parts with strong organizational skills and a proven track record in optimizing delivery routes. Enhanced service reliability through data analysis and effective communication, reducing customer complaints significantly. Adept at multitasking and fostering teamwork, ensuring timely deliveries while maintaining high quality assurance standards. Experienced with maintaining cleanliness and order in diverse environments. Uses cleaning tools and techniques to ensure hygienic conditions. Knowledge of safety procedures and efficient cleaning practices.
Overview
7
7
years of professional experience
Work History
Hub Delivery Dispatcher
O’Reilly Auto Pats
07.2023 - Current
- Coordinated daily delivery schedules to optimize routes and minimize delays.
- Monitored vehicle maintenance and addressed service needs promptly.
- Communicated with drivers to ensure timely deliveries and resolve issues.
- Assisted in training new dispatchers on operational procedures and systems.
- Analyzed delivery data to identify trends and improve service reliability.
- Streamlined dispatch processes by identifying inefficiencies and implementing improvements where necessary.
- Handled incoming calls from customers, addressing inquiries and providing updates on order status.
- Reduced customer complaints by closely monitoring delivery progress and communicating delays promptly.
- Managed high-volume orders, prioritizing deliveries based on urgency and location.
- Contributed to company safety initiatives by promoting adherence to regulations among drivers.
- Verified accuracy of invoices against dispatched orders to prevent billing discrepancies.
Food and Beverage Expert
Target Corporation
05.2021 - 09.2023
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked flexible hours across night, weekend, and holiday shifts.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Crew Member
Miners Drive In
04.2020 - 05.2021
- Delivered exceptional customer service during high-volume periods, ensuring satisfaction and repeat business.
- Operated kitchen equipment efficiently, maintaining safety protocols and minimizing downtime.
- Coordinated team efforts to streamline food preparation processes, enhancing overall productivity.
- Trained new crew members on operational procedures and customer interaction techniques for consistency.
- Monitored inventory levels, assisting in restocking supplies to avoid shortages during peak hours.
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Helped maintain a clean and welcoming dining area for customers, boosting overall satisfaction during their visit.
- Contributed to achieving and maintaining high scores on health inspections by diligently following all health and safety guidelines.
- Maintained cleanliness and organization of dining area, leading to improved customer experiences.
Food Production Worker
Agri Beef
06.2019 - 04.2020
- Operated production machinery to ensure efficient food processing and packaging.
- Collaborated with team members to maintain high standards of food safety and hygiene.
- Monitored quality control measures to guarantee product consistency and adherence to specifications.
- Assisted in training new employees on production line procedures and safety protocols.
- Complied with food storage and handling procedures for safe, hygienic operations.
- Increased safety standards by following proper sanitation procedures and wearing appropriate protective gear.
- Supported overall facility cleanliness through adherence to strict cleaning schedules.
Education
High School Diploma -
Toppenish High School
Toppenish, WA06-2019
Skills
- Strong organizational skills
- Multitasking efficiency
- Dispatch software
- Critical thinking
- Quality control measures
- Scheduling and prioritizing
- Time management proficiency
- Oral and written communications
- Reliability
- Effective communication
- Adaptability and flexibility
- Hazardous materials handling
- Teamwork and collaboration
- Quality assurance standards
Timeline
Hub Delivery Dispatcher
O’Reilly Auto Pats
07.2023 - Current
Food and Beverage Expert
Target Corporation
05.2021 - 09.2023
Crew Member
Miners Drive In
04.2020 - 05.2021
Food Production Worker
Agri Beef
06.2019 - 04.2020
High School Diploma -
Toppenish High School