Keanie Clark
Kansas City,MO
Summary
Proven professional with a robust background in customer service and emergency dispatch, notably with Alarm Central, LLC. Excelled in roles requiring critical thinking and strong organizational skills. Demonstrated adaptability and professionalism, enhancing customer satisfaction and operational efficiency. Operates well in both individual and team capacities, leveraging seasoned work ethic to quickly adapt to different processes and drive company objectives. Resourceful and results-driven with a passion for growth and efficiency to meet company needs and increase service value. Skilled in basic computer operations and adept at managing high-stress situations effectively.
Overview
5
5
years of professional experience
Work History
Sr. Dispatcher/ Operator
Alarm Central, LLC
Independence , MO
08.2022 - Current
- Emergency dispatcher for alarm companies across the US
- Customer service
- Data entry
- Basic computer skill
- Verbal and written communications
- Dispatching emergency services when needed in a timely manner
- Problem assessment
- Critical thinking
- Organizational skills
- Service requests
- Record keeping.
ODP Crew Member
Walmart Supercenter
Lindale , TX
02.2021 - 08.2022
- Customer Service 2
- Product Management
- Stocking
- Delivery Management
- Order picking and processing
- Reliability
- Respectful
- Team player
- Responsible for the acquisition and distribution of products to clients in a timely manner
- Ensuring customer satisfaction by selecting quality merchandise as ordered and choosing appropriate substitutions
- Answering questions regarding products, helping to locate products in-store, and performing price checks
- Operating digital device to pick items ordered by customers, stage orders in the storage area, and perform quality checks
- Dispensing orders to customers in a timely fashion, verifying customer identity, reviewing substitutions for customer approval, and loading groceries.
Monogrammer/Embroidery Operator
M & M Monogramming
Lindale , TX
04.2019 - 01.2021
- Customer Service
- Adequate Design & Sewing
- Quality Checking
- Price Checking
- Order Checking & Receiving
- Time Management
- Reliability
- Operating sewing machines to meet customer specifications
- Machine inspection for defects or malfunctions
- Performing routine equipment maintenance tasks like oiling and replacing defective parts.
Education
High School Diploma -
Lindale High School ISD
Lindale, TX06.2018
Skills
- Strong customer service skills
- Strong problem-solving skills
- Professionalism and respectful
- Strong organizational skills
- Strong attention to detail
- Basic computer skills
- Time management
- Adaptability
- Flexibility
- Scheduling expertise
- Policy compliance
- Schedule Management
- Database Management
- Customer Relations
- Dispatch Coordination
- Data Entry
- Database updates
- Critical thinker
- Customer Relationship Management
- Dispatching procedures
- Stress Tolerance
- Training new hires
Timeline
Sr. Dispatcher/ Operator
Alarm Central, LLC
08.2022 - Current
ODP Crew Member
Walmart Supercenter
02.2021 - 08.2022
Monogrammer/Embroidery Operator
M & M Monogramming
04.2019 - 01.2021
High School Diploma -
Lindale High School ISD
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