Summary
Overview
Work History
Education
Skills
Hobbies and Interests
Affiliations
Timeline
Generic

DELPHINE D’COSTA

Alhambra

Summary

IT Support Technician at Kaiser Permanente specializing in Power BI and project management. Demonstrated ability to enhance productivity through effective coordination and impactful presentations. Skilled in managing tasks in Jira and fostering team collaboration to achieve project objectives.

Overview

25
25
years of professional experience

Work History

IT Supporrt Technician

Kaiser Permanente
South Pasadena
07.2025 - Current

Generated PMO reports and applications utilizing Smart Sheet and Power BI across multiple platforms.

Coordinated PMO meetings, developing annual and weekly agendas to boost productivity.

Facilitated discussions on agenda topics by liaising with track leaders for effective coordination.

Created master slides for impactful PowerPoint presentations.

Provided local site support on CIS project, updating logs during bridge calls.

Managed tasks in Jira for Neighborhood CIS project.

Completed training in ProjTrak, Share Point, and Copilot.

Paraprofessional

Zen Educate
Alhambra
03.2024 - 05.2025
  • Helped implement behavior management strategies for individual students.
  • Developed creative learning activities that engage all types of learners.
  • Supervised small groups of students during instruction time.
  • Assisted teachers with planning and preparing lessons for students.
  • Collaborated with teachers to adapt materials to meet diverse learning needs.

Assistant Teacher

Holy Family High School
06.2016 - 06.2023

Organized school assemblies to enhance community engagement and participation.

  • Developed annual lesson plans to improve curriculum delivery effectiveness.
  • Prepared question papers, conducted assessments, and generated report cards.
  • Managed board exam duties, including question paper preparation and supervision.
  • Facilitated online classes during COVID-19 to maintain educational continuity.
  • Coordinated vaccination arrangements for students during pandemic.
  • Instructed French for grades eight to ten, Geography for grade nine, and Maths and Science for grades five to seven.
  • Utilized technology and interactive resources to enrich French language learning.

French Teacher

Sunshine Worldwide School
04.2014 - 07.2016
  • Developed lesson plans tailored to curriculum and student needs.
  • Provided instruction on French language, grammar, literature, and culture.
  • Assessed student understanding and delivered constructive feedback.
  • Organized activities to deepen comprehension of French language.
  • Incorporated technology to enrich classroom learning experiences.
  • Encouraged active participation and engagement among students.
  • Supplied necessary tools for mastering the French language.

Cost Controller

Tecnimont ICB Group
06.2004 - 11.2011
  • RESPONSIBILITIES:
  • Cost controller - effective controlling of project cost through preparation and management of cost control summary, cash flow and budget.
  • Workload - compile and update data for all billable cost centers in outlooksoft and generate reports which represent the estimated manhours for next 18 months required to carry on activities related to various types of project.
  • Corporate planning - coordinate with it to update list of project and resources in coreplan software and intimate hods to update their relevant planning. generate reports which project the 12 month assignment chart of resources on various projects.

Administrative Assistant

Turin Auto Pvt. Ltd.
09.2000 - 02.2004

Education

Bachelor of Education - General

Manipal University
01.2015

DELF A1 & A2 - French

Alliance Francaise
01.2015

Attestato di Conoscenza - Italian

Universita per Stranieri, Perugia
01.2003

Certificato di Lingua Italiana - Italian

Indo-Italian Chamber
01.2001

Bachelor of Science - Mathematics

Mumbai University
01.1996

Skills

  • Microsoft Office Suite
  • Document management
  • Virtual meetings
  • Video preparation
  • Presentation design
  • Project management
  • Jira administration
  • Power BI analysis
  • SmartSheet expertise
  • IT support services
  • Team collaboration
  • Administrative coordination
  • Effective communication
  • Critical thinking skills
  • Creative problem solving
  • Workload management

Hobbies and Interests

Volunteering church work., Interpretation for Italian language., Decorations, Organising community programmes

Affiliations

  • Never had a failure of a student at the board exam and was awarded also for the same.
  • Making my own online classroom videos to keep students engaged in my class during the pandameic.

Timeline

IT Supporrt Technician

Kaiser Permanente
07.2025 - Current

Paraprofessional

Zen Educate
03.2024 - 05.2025

Assistant Teacher

Holy Family High School
06.2016 - 06.2023

French Teacher

Sunshine Worldwide School
04.2014 - 07.2016

Cost Controller

Tecnimont ICB Group
06.2004 - 11.2011

Administrative Assistant

Turin Auto Pvt. Ltd.
09.2000 - 02.2004

Bachelor of Education - General

Manipal University

DELF A1 & A2 - French

Alliance Francaise

Attestato di Conoscenza - Italian

Universita per Stranieri, Perugia

Certificato di Lingua Italiana - Italian

Indo-Italian Chamber

Bachelor of Science - Mathematics

Mumbai University
DELPHINE D’COSTA