Delphine Lessa
Chesapeake,VA
Summary
Management professional with a track record of effective team leadership and operational oversight. Consistently achieves goals through collaborative efforts and adaptability to changing demands. Skilled in conflict resolution, process improvement, and fostering a positive work environment. Experienced with team leadership, operational management, and customer service excellence. Utilizes strategic planning and problem-solving skills to enhance team productivity and service quality. Track record of fostering collaborative and adaptable workplace. Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Overview
6
6
years of professional experience
Work History
Medical Sales Representative
Life Protect 24/7
Norfolk, VA
02.2026 - Current
- Cultivated relationships with healthcare professionals to expand product knowledge and improve sales outreach efforts.
- Analyzed customer feedback data to refine sales strategies, resulting in enhanced client engagement and retention levels.
- Developed tailored solutions for clients based on their unique needs, reinforcing trust and long-term business relationships.
- Developed comprehensive client profiles to tailor sales approaches and meet diverse needs.
Assistant Manager
Hand and Stone Massage and Facial Spa
Woodbridge, VA
06.2025 - 02.2026
- Led team initiatives to enhance customer experience and brand loyalty.
- Implemented inventory management systems to streamline stock control processes.
- Collaborated with cross-functional teams to execute marketing strategies effectively.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Offering hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Mentored staff members in their professional development by offering guidance/support in their assigned roles.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
Production / Kitchen Prep
Cracker Barrel
Dumfries, VA
01.2025 - 02.2026
- Performed daily food production and prep following Cracker Barrel scratch-cooking standards, including vegetable prep, battering, breading, and portioning.
- Prepared ingredients for high-volume service (chopping, slicing, mixing, marinating) while maintaining consistency and quality.
- Followed food safety, sanitation, and temperature-control procedures to meet health and company standards.
- Assisted with station setup, stocking, and organization to ensure smooth kitchen operations during peak hours.
Server
Cracker Barrel Country Store and Restaurant
Dumfries, VA
06.2022 - 02.2026
- Food Server
- Restocking supplies and food
- Assisting with cleaning and stocking within the dining room
Lead Spa Associate
Hand and Stone Massage and Facial Spa
Woodbridge, VA
07.2023 - 06.2025
- Assisting Spa Management with providing excellent customer service
- Ensuring a positive customer experience
- Booking and rescheduling massage and facial appointments
- Handling direct incoming calls from customers
- Marketing services to patients
- Selling spa products, memberships, and gift cards
- Attending events on behalf of spa for Marketing
- Assisting customers with setting up spa accounts and managing accounts
- Cleaning and stocking of spa products
- Assisting with laundry
Sales Associate/Cashier
Bath And Body Works
Woodbridge, VA
09.2024 - 01.2025
- Delivered exceptional customer service, enhancing overall shopping experience for patrons.
- Assisted in inventory management, ensuring accurate stock levels and efficient replenishment.
- Trained new associates on product knowledge and sales strategies to improve team performance.
- Developed promotional displays to attract customers and increase product visibility.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
Store Associate
TJ Maxx Department Store
Chesapeake, VA
12.2021 - 06.2022
- Supporting store Management
- Annual Store Inventory
- Assisting customers with shopping needs and ensuring a positive customer experience
- Stocking and restocking of store merchandise
- Nightly store recovery and close
- Transfer to sister store while Marshall’s closed for relocation
Store Associate
Marshall’s Department Store
Chesapeake, VA
08.2020 - 12.2021
- Supporting store Management
- Annual Store Inventory
- Assisting customers with shopping needs and ensuring a positive customer experience
- Stocking and restocking of store merchandise
- Nightly store recovery and close
Education
Associates degree - Visual Arts
Northern Virginia Community College
Woodbridge, VA01-2027
General Diploma - undefined
Indian River High School
Chesapeake, VA01-2022
Skills
- Microsoft Office
- Multi-line phone systems
- Computers and Tablets
- Team leadership
- Customer service
- Time management
- Problem-solving
- Staff training and development
- Goal setting
Interests
Creating digital artwork using software like Photoshop, Illustrator, or Procreate, Interior Design, Photography
Timeline
Medical Sales Representative
Life Protect 24/7
02.2026 - Current
Assistant Manager
Hand and Stone Massage and Facial Spa
06.2025 - 02.2026
Production / Kitchen Prep
Cracker Barrel
01.2025 - 02.2026
Sales Associate/Cashier
Bath And Body Works
09.2024 - 01.2025
Lead Spa Associate
Hand and Stone Massage and Facial Spa
07.2023 - 06.2025
Server
Cracker Barrel Country Store and Restaurant
06.2022 - 02.2026
Store Associate
TJ Maxx Department Store
12.2021 - 06.2022
Store Associate
Marshall’s Department Store
08.2020 - 12.2021
General Diploma - undefined
Indian River High School
Associates degree - Visual Arts
Northern Virginia Community College