Delphine Rutaremara
Montreal,QC
Summary
- Personable and dedicated Communication Specialist with extensive experience in a variety of industries, such as Non-profit, Banking, Travel etc. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to be better at what I do and to exceed customer's expectations while contributing to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses
Overview
11
11
years of professional experience
Work History
Team Support Specialist
Amex GBT
Montreal, QC
04.2018 - Current
- Offer support with ticketing and refunds for RBC clients who use loyalty program / points program
- Offer support to agents who handle different clients ‘files
- Adept at developing innovative training curriculums to enhance agents’ performance and help translate policies and procedures from English to French
- Attend and actively participate in product knowledge sessions and training meetings for ongoing updates in the travel industry.
Communications Specialist
Fundraising Direct
Montreal, QC
02.2015 - 03.2018
- Participated in brainstorming sessions to generate ideas for promotional campaigns.
- Collaborated with team to promote, plan and organize communication materials.
- Collaborated with colleagues across departments to ensure consistency in messaging across all channels of communication
- Script writing, proofreading and translating English scripts into French for different charities and non-profit organizations.
- Working on different campaigns such as Greenpeace, Red Cross Canada, CHU Sainte-Justine Foundation, Heart and stroke Foundation, The Liberal Party of Canada, UNICEF, Canadian Cancer Society as well as Alzheimer society of Canada, to motivate, to inspire and to facilitate existing supporters to increase their contributions and inspire new supporters and occasional donors to become regular supporters by signing up for a monthly donation, while maintaining and developing genuine, solid and lasting relationships with them.
Financial Advisor
Bank of Montreal
Montreal, QC
12.2012 - 12.2014
- Actively listen to clients’ needs and help simplify, clarify and guide customers’ financial decisions by guiding them to the right product and services
- Educate and offer clients a full range of products and services to meet their needs and help in choosing from wide range of options
- Assist customers with their online banking issues
- Identify sales opportunities to grow the business while providing exceptional customer service
Education
Bachelor of Arts - Communications
University of Montreal
Montreal12-2023
Some College (No Degree) - Media Strategies And Advertising
Lasalle College
MontrealSkills
- Excellent verbal and written communication skills in both English and French, with the ability to listen intently and attentively to clients ‘needs
- Solid problem-solving skills with a very strong attention to details, along with organizational skills and the capacity to set priorities
- Leadership skills and interpersonal skills, with the ability to work closely with teammates, but I can also work well independently
Languages
French
Full Professional
English
Full Professional
Timeline
Team Support Specialist
Amex GBT
04.2018 - Current
Communications Specialist
Fundraising Direct
02.2015 - 03.2018
Financial Advisor
Bank of Montreal
12.2012 - 12.2014
Bachelor of Arts - Communications
University of Montreal
Some College (No Degree) - Media Strategies And Advertising
Lasalle College