DELQUAN MOORE
Charlotte,NC
Summary
-Focused customer relations professional skilled in lead generation, customer relationship development and sales. Accomplished in providing unsurpassed support to demanding customers. Offering experience in related roles, as well as passion for improving service delivery, enhancing knowledge and exceeding expectations.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
11
11
years of professional experience
Work History
Customer Relations Specialist
Charter Spectrum
07.2022 - Current
- Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
- Logged call information and solutions provided into internal database.
- Provided accurate information about promotions, customer programs, and products, helping drive high customer retention.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Communicated with customers to assess and address individual needs, providing timely and quality support via [Type] systems.
- Reached out to customers after completed sales to suggest additional service or product purchases.
Server/Bartender
Ruby Tuesday
05.2017 - 05.2019
- Delivered outstanding customer service with food and beverage selection
- Used effective communication between kitchen and guests based on personal needs, requests and/or allergies
- Knowledgeable of all aspects of the full-service environment
Public Defender’s Office Legal Intern
State of North Carolina
08.2018 - 01.2019
- Worked with multiple Public Defenders completing and reviewing court documents, studying details of specific crimes, meeting with clients, performing jail visits and in the process of finding new evidence in a case or newfound information; present it to the attorney on hand to better handle client's case.
Chef
California Pizza Kitchen
04.2016 - 03.2017
- Created an array of salads, desserts and entrée’s in a fast and proficient manner
- Contained a cleanliness of kitchen area while continuing to serve the customer
Customer Service/Sales Representative
AT&T
12.2015 - 03.2017
- Perfected knowledge of product, market, and sales strategies
- Completed follow-ups to customers going through service issues and made prior for techs to fix customers problem
- Completed above market sales by closing sales with new customers for new services
Host
Maggiano’s Little Italy
11.2015 - 01.2016
- Greeted guests, handled business or personal restaurant reservations
- Answered phone calls to complete reservations/ scheduled caterings or banquets orders
- Efficiently maneuvered restaurant to allocate all guests
Line Cook
The Cheesecake Factory
11.2014 - 12.2015
- Prepared extravagant food for guests
- Endured very long periods of standing and constant moving back and forth
- Inherited basic kitchen rules/etiquette (health code procedures etc.)
Team Member
Taco Bell
02.2013 - 08.2015
- Prepared food in very fast amount of time
- In charge of food quality and appearance.
Education
North Brunswick High School
Wilmington, NCMaster of Science - Criminal Justice
North Carolina Central University
Durham, NC2019
Skills
- PERSONAL SKILLS
- Very Determined, hard-working with great integrity and a positive attitude
- Good use of time management, as well as having complete versatility with multitasking between multiple assessments/jobs Some Spanish skills
- Advanced skills in Microsoft Word, Excel, PowerPoint
- Self- motivated
- Ability to work fast and proficiently under pressure
- Great communicator
- Customer Engagement
- Community Relations
- Customer Transactions
- Billing Adjustments and Refunds
- Account Opening and Closing
Timeline
Customer Relations Specialist
Charter Spectrum
07.2022 - Current
Public Defender’s Office Legal Intern
State of North Carolina
08.2018 - 01.2019
Server/Bartender
Ruby Tuesday
05.2017 - 05.2019
Chef
California Pizza Kitchen
04.2016 - 03.2017
Customer Service/Sales Representative
AT&T
12.2015 - 03.2017
Host
Maggiano’s Little Italy
11.2015 - 01.2016
Line Cook
The Cheesecake Factory
11.2014 - 12.2015
Team Member
Taco Bell
02.2013 - 08.2015
North Brunswick High School
Master of Science - Criminal Justice
North Carolina Central University