Summary
Overview
Work History
Education
Skills
Timeline
Generic

Delrick Norris

Crowley,TX

Summary

Experienced NOC Engineer with proven skills in system security and troubleshooting. In-depth understanding of IT systems and networks, working tirelessly to improve route performance. Interacts regularly with clients, documenting services provided and issues addressed.

Overview

11
11
years of professional experience

Work History

NOC Engineer

Unitas Global / Packet Fabric LLC
11.2021 - Current
  • Second and third-level support functions for Networking Layer 1, 2, and 3 through Unitas Global for hardware and software problem determination and resolution efforts in accordance with the Unitas Global Incident management
  • Triage tickets, troubleshoot incidents and escalate issues to management, Connectivity Engineers or other teams by following established standard operation procedures (SOP)
  • Identify, diagnose, and resolve problems affecting network performance that have been escalated and unresolved within the NOC team
  • During significant and multiple customer-impacting network outage events, participate in troubleshooting, isolation, and resolution
  • Draft and Peer Review Standard Operating Procedures (SOP) and change requests to ensure consistent and accurate troubleshooting procedures
  • Route changes and add throughout the Unitas core backbone network.

NOC Technician

Presidio Managed Services
Irving, TX
06.2019 - 11.2021
  • This includes but is not limited to Cisco, VMWare, Palo Alto, Juniper, F5, HP, Meraki, Fortinet and other associated technologies
  • Assists in monitoring and maintaining network hardware and software; analyzes and troubleshoots the logs and tracks the nature and resolution of problems and can perform all levels of routing incident analysis
  • Uses monitoring tools to investigate potential issues or respond to monitoring events, this includes Zenoss, Nimsoft, Prognosis and EMC Smarts
  • Responsible for monitoring and managing customer networking, datacenter, security and collaboration platforms
  • Ensure customer issues are resolved per contracted SLA's while documenting all actions and communication in the ticketing system, ServiceNow
  • Maintained thorough understanding of local area and wide area networking and components
  • Troubleshot hardware and software to determine and rectify network problems.

Cable Installation Technician

Comnet Communications
Irving, TX
07.2017 - 06.2019
  • Collaborated with other workers and customers to resolve issues of deficient communications connections
  • Disassembled network equipment and repaired or replaced loose, worn or defective components and wiring using hand tools
  • Tested cables using tools such as fluke testers, spectrum analyzers and signal level meters
  • Completed new connects, reconnects, disconnects and service changes for residential and commercial customers
  • Planned layouts and ran cable into buildings and through walls, attics and crawl spaces
  • Read blueprints and schematics to correctly place equipment.

Data Center Technician

Insight Global
12.2016 - 07.2017
  • Performed troubleshooting of systems with techniques such as speed and ping tests
  • Worked closely with network administrators and server engineers to deliver quality service
  • Identified issues, analyzed information and provided solutions to problems
  • Completed minor preventative maintenance and mechanical repairs on equipment
  • Installed equipment for data communications networks including cabling, wireless routers and telephone systems
  • Replaced failed hardware in server rack systems, power supplies and other field serviceable components.

Level 2 Installer

Prime Communications
Omaha, NE
09.2013 - 12.2016
  • Identified problematic components and wiring issues and applied troubleshooting techniques
  • Reviewed blueprints and project specifications ahead of time to fully understand all key details of job
  • Successfully managed multiple projects and several work teams on consistent basis
  • Mounted equipment to walls, concealed wires, installed audio and programmed remote controls
  • Traveled to customer sites across the country to set up and install recently purchased networking equipment
  • DAS head-in installation including cisco and Panduit equipment.

Education

No Degree - Cisco Certified Networking Associate (CCNA)

North Lake College
Irving, TX
02.2020

No Degree - Cisco Meraki Networking Associate (CMNA)

Cisco Academy
Dallas, TX
11.2019

Skills

  • Routing protocols and related technologies knowledge ie, OSPF, BGP, EIGRP, MPLS, VPLS, VPN
  • Experience in a Network Operations Environment or Network/Systems Engineering role for a large enterprise or service provider environment
  • Working knowledge of Cisco and Juniper IOS
  • Experience in Layer 1 network technologies in addition to Layer 2 and Layer 3 Ciena, Juniper IOS and Cisco routing and switching technologies
  • Working knowledge of Palo Alto Networks
  • Experienced in troubleshooting latency and packet loss across a large enterprise network
  • Ability to identify, correct and update circuit layout record
  • In-Depth knowledge/troubleshooting of OTN, SONET, DWDM, Carrier Ethernet, T-carrier, and Private-Line
  • Network Troubleshooting
  • System monitoring

Timeline

NOC Engineer

Unitas Global / Packet Fabric LLC
11.2021 - Current

NOC Technician

Presidio Managed Services
06.2019 - 11.2021

Cable Installation Technician

Comnet Communications
07.2017 - 06.2019

Data Center Technician

Insight Global
12.2016 - 07.2017

Level 2 Installer

Prime Communications
09.2013 - 12.2016

No Degree - Cisco Certified Networking Associate (CCNA)

North Lake College

No Degree - Cisco Meraki Networking Associate (CMNA)

Cisco Academy

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Delrick Norris