Summary
Overview
Work History
Education
Skills
Timeline
Work Availability
Work Preference
Generic

DELRIO DAYE

Burlington,NC

Summary

Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.

Skilled Debt Collector with expertise in collections and success in improving accounts receivable functions and performance. Successful in applying recovery strategies and negotiating with account holders to cut outstanding debts and aged accounts. Excited to bring talent to team offering opportunities for growth and advancement.

Overview

15
15
years of professional experience

Work History

Customer Service Representative

Elegant Baby
  • Complete order receipts
  • Obtain merchandise from bins or shelves
  • Read orders to ascertain catalog numbers, sizes, colors, and quantities of merchandise
  • Place merchandise on truck to be packed
  • Pack orders when needed
  • Move merchandise around the warehouse with hand truck.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Handled escalated calls, successfully deescalating situations while finding solutions to meet client expectations.
  • Managed high call volume, consistently maintaining a professional demeanor and prioritizing customers'' needs.
  • Built rapport with clients through active listening, empathy, and understanding of their individual needs.

Debt Collector

PRA GROUP LLC
12.2020 - 03.2024
  • Manage delinquent accounts for debt collection efforts
  • Keep track of assigned accounts
  • Plan a course of action to recover outstanding payments
  • Negotiate payment plans
  • Handle questions and complaints.
  • Collected on delinquent accounts to reduce overdue balances.
  • Resolved customer disputes and disagreements through professional, calm communication to find mutually beneficial solutions.
  • Educated debtors about repayment options, enabling them to make informed decisions while preserving positive business relationships.
  • Developed strong relationships with customers to foster timely payments and account resolution.

Customer Service Rep

Credit and Collection Elegant Baby
01.2015 - 03.2020
  • Confer with customers by telephone about products or services, take or enter orders, cancel accounts, or obtain details of complaints
  • Check to ensure that appropriate changes were made to resolve customers' problems
  • Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken
  • Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills
  • Complete contract forms, prepare change of address records, or issue service discontinuance orders, using computers
  • Record information about financial status of customers and status of collection efforts
  • Locate and notify customers of delinquent accounts by mail, telephone
  • Locate and monitor overdue accounts, using computers and a variety of automated systems
  • Arrange for debt repayment or establish repayment schedules, based on customers' financial situations
  • Advise customers of necessary actions and strategies for debt repayment.

Customer Service Rep

JR Tobacco of America
11.2008 - 12.2014
  • Answering calls from customer
  • Processing customer orders
  • Multitasking on phone and computer
  • Proficient knowledge of company products
  • Promote new products.

Education

Winston-Salem State University
Winston-Salem, NC
05.2008

Skills

  • Strong organizational and communication skills
  • Proficient with Microsoft Word, Excel, Outlook, PowerPoint
  • Administrative Tasks (Typing, copying, filing, phones)
  • Promoting
  • Social Media
  • Customer Service
  • Debt Recovery Strategies
  • Call center experience
  • Goal-oriented mindset
  • Patience and Persistence
  • Stress Tolerance

Timeline

Debt Collector

PRA GROUP LLC
12.2020 - 03.2024

Customer Service Rep

Credit and Collection Elegant Baby
01.2015 - 03.2020

Customer Service Rep

JR Tobacco of America
11.2008 - 12.2014

Customer Service Representative

Elegant Baby

Winston-Salem State University

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference

Work Type

Full Time

Work Location

On-SiteRemoteHybrid

Important To Me

Company CultureWork-life balanceCareer advancementHealthcare benefits401k matchPaid time offFlexible work hours

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DELRIO DAYE