Dedicated professional with strong expertise in employee training and development. Proven ability to create impactful training materials and enhance team performance, aiming to support organizational growth and service excellence.
Overview
1
1
Certification
6
6
years of professional experience
Work History
Customer Service Supervisor
Foundever
Pittsburgh
01.2024 - 05.2026
Supervised daily operations of customer service team to ensure service excellence.
Trained new staff on customer service protocols and company policies.
Developed training materials to enhance team performance and knowledge retention.
Pharmacy Scheduler
Teleperformance
Pittsburgh, Pennsylvania
04.2020 - 11.2024
Coordinated with healthcare providers to confirm patient medication needs.
Managed patient inquiries and resolved scheduling conflicts promptly.
Communicated with pharmacy staff to ensure smooth workflow and service delivery.
Scheduled appointments for patients efficiently using scheduling software.
Updated patient records to reflect current information consistently.