Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

DelSha Flannigan

Aliquippa,PA

Summary

Dedicated professional with strong expertise in employee training and development. Proven ability to create impactful training materials and enhance team performance, aiming to support organizational growth and service excellence.

Overview

1
1
Certification
6
6
years of professional experience

Work History

Customer Service Supervisor

Foundever
Pittsburgh
01.2024 - 05.2026
  • Supervised daily operations of customer service team to ensure service excellence.
  • Trained new staff on customer service protocols and company policies.
  • Developed training materials to enhance team performance and knowledge retention.

Pharmacy Scheduler

Teleperformance
Pittsburgh, Pennsylvania
04.2020 - 11.2024
  • Coordinated with healthcare providers to confirm patient medication needs.
  • Managed patient inquiries and resolved scheduling conflicts promptly.
  • Communicated with pharmacy staff to ensure smooth workflow and service delivery.
  • Scheduled appointments for patients efficiently using scheduling software.
  • Updated patient records to reflect current information consistently.

Education

Associate of Arts - Legal Studies

Post University
Waterbury, CT
06.2026 - 08.2026

Aliquippa High School Diploma
Pittsburgh, Pennsylvania

Skills

  • Customer service
  • Employee training
  • Performance management
  • Employee scheduling
  • Team building
  • Conflict resolution
  • Communication skills
  • Data entry
  • Research skills
  • Machine setups
  • Materials handling
  • Machinery operation
  • Workplace cleanliness
  • Product inspection
  • Machine operation

Certification

  • Recovery Specialist
  • Family specialist
  • Health Care Advocate

Timeline

Associate of Arts - Legal Studies

Post University
06.2026 - 08.2026

Customer Service Supervisor

Foundever
01.2024 - 05.2026

Pharmacy Scheduler

Teleperformance
04.2020 - 11.2024

Aliquippa High School Diploma
DelSha Flannigan