Delshawnta Reed
Westchester
Summary
Homeless prevention professional with a proven track record in client advocacy and resource coordination. Adept at building strong partnerships and navigating complex social service systems to achieve positive outcomes. Skilled in case management, crisis intervention, and conflict resolution. Highly adaptable team player known for reliability and results-driven approach.
Overview
12
12
years of professional experience
Work History
Operations Supervisor
New Hope
11.2021 - Current
- Responsible for program management oversight when the Program Director is not on-site
- Supervise and oversee maintenance and security companies and ensure they meet expectations
- Ensure program adherence to state and regulatory agencies
- Ensure timeliness and accuracy of vacancy reporting in CARES
- Manage, track, and follow up on all generated work orders to ensure quality and timeliness
Case Manager Supervisor
New Hope
12.2018 - 11.2021
- Provide direct supervision to up to five case managers
- Support case managers with maintaining case notes, case plans, and all other required documentation
- Responds to client-related emergencies
- Works with Program Manager and Assistant Program Manager to maintain a person-centered, trauma-informed team culture
- Manages and inputs data within the DHS Cares system
Case Manager
New Hope
01.2017 - 12.2020
- Conduct Independent Living Plans
- Meet with families either bi-weekly or weekly and implement goals towards permanency
- Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Enhanced communication between clients and providers through consistent follow-ups and progress updates.
Behavioral Health Assistant
Opportunity Charter School
09.2012 - 01.2017
- Anticipated and prevented problematic behaviors through regular observations and used skills to de-escalate growing conflicts
- Managed crises effectively using therapeutic communication skills centered on calm approaches and avoiding power struggles
- Entered, transcribed, recorded, stored, and maintained patient information in written or electronic forms
- Supported patients emotionally with positive communication and interactions
- Promoted client wellness and independence with close support and proactive skill-building
Education
Bachelors - Human Services
Metropolitan College of New York
New York, NY03.2024
High school diploma - undefined
Opportunity Charter School
New York, NY06.2014
Skills
- Cross-cultural sensitivity
- Boundaries maintenance
- Self-care practices
- Professionalism and ethics
- Mental health support
- First aid and CPR
- De-escalation techniques
- Medical assessment
Timeline
Operations Supervisor
New Hope
11.2021 - Current
Case Manager Supervisor
New Hope
12.2018 - 11.2021
Case Manager
New Hope
01.2017 - 12.2020
Behavioral Health Assistant
Opportunity Charter School
09.2012 - 01.2017
High school diploma - undefined
Opportunity Charter School
Bachelors - Human Services
Metropolitan College of New York
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