Delta Shapel
Salt Lake City
Summary
.Dependable Coordinator provides excellent office management and administrative support. Possesses strong communication and interpersonal skills with demonstrated ability to manage competing priorities and meet deadlines. Creative problem solver with strong analytical and critical thinking skills.
Overview
7
7
years of professional experience
Work History
In-Flight Service Learning Instructor
Delta Air Lines
08.2025 - Current
- Helped students explore concepts with engaging, learning-focused activities.
- Shifted between formal and informal methods of teaching to keep students engaged.
- Provided prompt feedback to communicate expectations.
Flight Attendant
Delta Air Lines
05.2022 - Current
- Trained in emergency evacuation procedures, CPR, and First Aid.
- Utilized problem solving skills when handling difficult customers or resolving conflicts between passengers.
- Maintained composure in high-pressure situations while dealing with passenger complaints or medical emergencies.
- Developed effective communication strategies with crew members to ensure smooth operations during flights.
Customer Service Agent
Delta Air Lines
05.2021 - 05.2022
- Managed workload independently with minimal supervision from team lead or manager.
- Demonstrated excellent customer service skills by promptly responding to inquiries and resolving customer issues.
Inflight Base Coordinator
Southwest Airlines
02.2019 - 05.2021
- Ensured compliance with all applicable federal regulations regarding air travel.
- Monitored crew performance and provided feedback for improvement.
- Organized daily briefings for cabin crew members prior to take-off covering safety procedures, customer service expectations.
Education
Bachelor of Arts (B.A.) -
University of Missouri–Kansas City
Kansas City, MO, USSkills
- Classroom management
- Information management
- Project scheduling
- Staff coordination
Timeline
In-Flight Service Learning Instructor
Delta Air Lines
08.2025 - Current
Flight Attendant
Delta Air Lines
05.2022 - Current
Customer Service Agent
Delta Air Lines
05.2021 - 05.2022
Inflight Base Coordinator
Southwest Airlines
02.2019 - 05.2021
Bachelor of Arts (B.A.) -
University of Missouri–Kansas City