Delva Clervoyant

• Handled customer inquiries and suggestions courteously and professionally.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
• Answered constant flow of customer calls with minimal wait times.
• Answered customer telephone calls promptly to avoid on-hold wait times.

• Managed customer accounts to secure customer satisfaction and repeat business.
• Trained and mentored new sales representatives.
• Answered customer questions about products and services, helped locate merchandise, and promoted key items.
• Engaged in friendly conversation with customer to better uncover individual needs.

• Used knowledge of accepted ethical guidelines to interpret confidential and sensitive information.

• Attended monthly medical interpreter/translator training sessions and acquired extensive know-how in translating medical data

• Maintained message content, tone, and emotion as closely as possible.
• Offered language instruction to help clients improve language skills.