Dema Matthews
Chicago,IL
Overview
4
4
years of professional experience
Work History
Server/Bartender
Irish Nobleman Pub
01.2024 - Current
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Bussed and reset tables to keep dining room and work areas clean.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Cultivated warm relationships with regular customers.
Fine Dining Server
Johnnys Italian Steakhouse
12.2022 - 12.2023
- Provided excellent customer service by anticipating needs, responding promptly to requests, and resolving any issues quickly.
- Worked as part of a team to ensure the highest quality dining experience for customers.
- Successfully managed time by balancing multiple tables simultaneously while ensuring timely service for each guest.
Breakfast Server
Big Biscuit
09.2022 - 11.2023
- Demonstrated ability to provide excellent customer service and hospitality in a fast-paced, early morning environment.
- Ensured compliance with health regulations by following safe food handling practices throughout shift
Server
Gordon Ramsay Burger
11.2021 - 09.2022
- Apart of restaurant opening staff
- Demonstrated ability to manage multiple tasks while remaining adaptable and flexible.
- Responded quickly to meet customer needs and resolve problems.
Maitre D'/Floor Manager
Trulucks
12.2021 - 08.2022
- Provided exemplary leadership to staff during peak hours by communicating clearly and efficiently with team members.
- Inspected dining room area before each shift began to ensure tables were properly set up according to established guidelines.
- Created weekly schedules for maitre d' staff based on anticipated business volume.
Education
Columbia College Chicago - Public Relations, event coordinating
Columbia College Chicago
05.2022
Timeline
Server/Bartender
Irish Nobleman Pub
01.2024 - Current
Fine Dining Server
Johnnys Italian Steakhouse
12.2022 - 12.2023
Breakfast Server
Big Biscuit
09.2022 - 11.2023
Maitre D'/Floor Manager
Trulucks
12.2021 - 08.2022
Server
Gordon Ramsay Burger
11.2021 - 09.2022
Columbia College Chicago - Public Relations, event coordinating
Columbia College Chicago
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