Dema Seoane
Hallandale,FL
Summary
Organized, detail-oriented, and independent candidate who successfully manages multiple priorities with a positive attitude. Focused on the team's growth and determined to seek professional advancement. Strong willingness to take on added responsibilities to meet the department's goals. Passionate about individualized relationships with new hires and hands-on learning.
Overview
10
10
years of professional experience
Work History
Donor Family Advocate and Preceptor
Life Alliance Organ Recovery Agency - UM
11.2019 - Current
- Obtain necessary information for referral completion from appropriate hospital staff and adequately document all relevant information in LAORA's EMR per policy.
- Huddle with appropriate hospital staff to determine care plan from hospital's standpoint and convey LAORA's plan.
- Gather clinical information and patient/family dynamics.
- Maintained timely documentation of case progress, ensuring clear communication among all involved parties.
- Develop rapport with patient's family and provide all required information to help family make informed decisions regarding donation for transplant and research.
- Obtain authorization for organ, tissue, and eye donation.
- Obtain medical/infectious disease addendums with LNOK using proper documentation, maintain confidentiality, and adhere to all HIPAA requirements.
- Provide family support to donor families throughout initiation of case until final communication of organ recovery outcome.
- Trained new Family Advocates in best practices to ensure consistent service delivery across organization.
- Mentored new Family Advocates, sharing best practices and techniques for effective classroom management.
- Developed meaningful relationships with new hires, fostering open and supportive learning environment.
- Continuous preceptor to assigned new hire staff, participate in preceptor meetings to maximize training curriculum.
- Ongoing mentor to my colleagues.
Waitress Trainer
Pubbelly Sushi
02.2014 - 11.2019
- Administered and managed all aspects of operation, made final decisions on organization, time management, and corporate image, including uniforms and appearance, and controlled strategies to guarantee proper guest service.
- Ensured that all financial reporting related to administrative duties was completed accurately, on time, and according to company policies and procedures.
- Developed strong communication skills by effectively conveying information between kitchen staff, management, and waitstaff.
- Improved customer satisfaction by providing exceptional service and addressing guest concerns promptly.
- Maintained consistent customer satisfaction rates through attentive listening skills and prompt issue resolution when necessary.
- Provided support during high volume periods by efficiently managing multiple tables simultaneously without compromising service quality.
- Promoted teamwork among staff members through collaboration and fostering positive work atmosphere.
- Assisted new hires in acclimating to workplace by providing support, encouragement, and guidance throughout their training.
Education
Associate of Science - Crime Scene Technology
MIAMI DADE COLLEGE
Miami, FL05.2019
Bachelor of Arts - Spanish Language And Literature
FLORIDA INTERNATIONAL UNIVERSITY
Miami, FL05.2012
Skills
- Team Management
- Proficient in MS Word, Excel, and PowerPoint
- Proficient in Cerner, Epic, and Meditech
- Organizational ability and time management
- Strong sense of responsibility
- Family Advocacy and Relationship Building
- Multicultural Sensitivity
- Clinical Documentation and Reporting
- End-of-life care
Training
- Emerging Leadership Program - Ongoing in-person training to master leadership skills to develop personal and professional growth.
- Gift of Life Institute - Ongoing training for different scenarios to navigate grief and provide the best outcome for organ, tissue, and eye donation.
- Basic Life Support - American Heart Association
Affiliations
- Florida Emergency Mortuary Operation Response System - Team Member - Assisted in the rapid and accurate identification of mass fatality victims in any disaster mitigation operation.
Languages
Spanish
Native or Bilingual
Timeline
Donor Family Advocate and Preceptor
Life Alliance Organ Recovery Agency - UM
11.2019 - Current
Waitress Trainer
Pubbelly Sushi
02.2014 - 11.2019
Associate of Science - Crime Scene Technology
MIAMI DADE COLLEGE
Bachelor of Arts - Spanish Language And Literature
FLORIDA INTERNATIONAL UNIVERSITY
Similar Profiles
Ervin CaldwellErvin Caldwell
Driver/Assistant Lead Supervisor at NORA, Nationwide Organ Recovery Transport AllianceDriver/Assistant Lead Supervisor at NORA, Nationwide Organ Recovery Transport Alliance
Macy KeenanMacy Keenan
Supervisor of Training at Nationwide Organ Recovery Transport AllianceSupervisor of Training at Nationwide Organ Recovery Transport Alliance
Jason WalkerJason Walker
Driver/Operator Technician at Nationwide Organ Recovery Transport AllianceDriver/Operator Technician at Nationwide Organ Recovery Transport Alliance