Demar Harris
Hempstead,NY
Summary
Dynamic leader with extensive operational management and customer relationship management experience at Northstar Assembly. Developed and executed marketing strategies that expanded service offerings and drove substantial revenue growth. Proficient in problem-solving and strategic planning, emphasizing strong client relationships and cost-saving initiatives.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Managing Director
Northstar Assembly
Hempstead, NY
05.2021 - Current
- Analyzed customer feedback to identify trends and opportunities for service enhancement.
- Monitored financial performance of the organization and initiated corrective actions as needed.
- Cultivated strong customer relationships through regular meetings and follow-ups.
- Organized marketing campaigns to promote new products and services.
- Negotiated contracts with vendors to maximize cost savings for the organization.
- Developed action plans to ensure timely achievement of organizational objectives.
- Facilitated stakeholder meetings to address issues and resolve conflicts effectively.
- Oversaw daily operations while coordinating with staff members on performance goals.
- Identified operational risks and implemented mitigation strategies to enhance stability.
Chief Operations Manager
D & B Taxi and Limousine Services
Queens , NY
06.2015 - 12.2020
- Ensured compliance with safety regulations, fostering a safe work environment for all personnel.
- Supervised daily workflow to maximize productivity and uphold quality standards.
- Implemented strategies that reduced operating costs while sustaining customer satisfaction levels.
- Developed key performance indicators to evaluate operational process effectiveness.
- Managed scheduling, training, and inventory control efficiently.
- Engaged customers through effective verbal communication to identify needs and requirements.
- Cultivated client relationships using strong issue resolution and communication skills.
Assistant Manager
Catholic Charities Brooklyn and Queens
Corona, NY
12.2012 - 10.2015
- Ensured compliance with safety regulations and company policies.
- Supervised daily operations, including shift scheduling and duty assignments.
- Organized training sessions for new hires to enhance workplace familiarity.
- Conducted regular performance reviews to identify improvement areas.
- Resolved team conflicts effectively to maintain a harmonious work environment.
- Monitored employee attendance, timekeeping, and payroll records.
- Communicated regularly with customers to gather insights into needs.
- Provided guidance to junior staff on tasks and project objectives.
Education
Bachelor of Science - Chemical Engineering
North Carolina A&T State University
Greensboro, NC05-2010
Skills
- Customer relationship management
- Performance evaluation
- Marketing strategy
- Team leadership
- Cost reduction and budgeting
- Revenue growth and negotiation
- Problem-solving and strategic planning
- Effective communication
- Operations management
- Communication skills
Languages
English
Full Professional
Affiliations
- Read Non-fiction books for growth and prosperity
- Love to travel and gain new experiences
- Love to solve problems
- Love to build and assemble items
- Love new challenges that enhance growth and personal development
Accomplishments
- Dean's List
- Thumbtack Top-Pro
- Top performer for AMAP at Catholic Charities
- Small business owner
Certification
- Google Project Manager certification Program
- PMI's CAPM certification program
References
References available upon request.
Timeline
Managing Director
Northstar Assembly
05.2021 - Current
Chief Operations Manager
D & B Taxi and Limousine Services
06.2015 - 12.2020
Assistant Manager
Catholic Charities Brooklyn and Queens
12.2012 - 10.2015
Bachelor of Science - Chemical Engineering
North Carolina A&T State University
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