Summary
Work History
Education
Skills
Timeline
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Demarco Jenkins

Columbus,Ohio

Summary

Dynamic and dedicated professional with over 10 years at Waffle House, excelling in fast-paced environments. Proven track record of generating over $2.6 million in sales while training staff and enhancing customer satisfaction. Strong multitasking abilities and exceptional problem-solving skills ensure efficient operations and memorable dining experiences.

Work History

Server

Waffle House
07.2019 - 2026
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Handled cash transactions accurately, contributing to balanced daily financial reports.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Boosted repeat customer rates, remembered regular guests' preferences and greeted them by name.
  • Kept up with fast-paced environments, ensuring timely delivery of orders during peak hours.
  • Maintained high standards of personal appearance and hygiene, reflecting positively on establishment.
  • Utilized knowledge of menu to make recommendations, enhancing customer dining experience.
  • Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
  • Increased sales significantly by upselling higher-end products to customers.

Shift Manager

Waffle House
07.2019 - 2026
  • Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
  • Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
  • Trained and mentored new employees to maximize team performance.
  • Improved overall team performance by effectively delegating tasks and providing clear instructions.
  • Worked closely with team members to schedule breaks and shifts to meet state regulations.
  • Kept employees operating productively and working on task to meet business and customer needs.
  • Monitored inventory levels closely, maintaining optimal stock availability while minimizing waste and costs.
  • Cooperated with coworkers to improve customer experience and manage storefront.
  • Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
  • Provided ongoing coaching to team members in order to drive continuous improvement in their performance levels consistently over time.
  • Contributed to increased sales revenue by motivating staff to achieve individual and team goals consistently.
  • Played an essential role in achieving store goals through strategic planning alongside upper management during regular meetings.
  • Addressed and resolved staffing issues promptly, minimizing disruptions to shift operations and maintaining service standards.

Cook

Waffle House
07.2019 - 2026
  • Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
  • Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
  • Prepared meals efficiently under time constraints for timely service during peak hours.
  • Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
  • Prepared food items in compliance with recipes and portioning control guidelines.
  • Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
  • Managed time by organizing and prioritizing kitchen duties to prepare and serve food quickly.
  • Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
  • Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.
  • Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
  • Took food orders from cashiers and cooked items quickly to complete order items together and serve hot.
  • Reduced food waste significantly by implementing proper portion control and storage techniques.
  • Created identical dishes numerous times daily with consistent care, attention to detail, and quality.
  • Maintained well-stocked stations with supplies and spices for maximum productivity.
  • Enhanced customer satisfaction by consistently delivering high-quality, visually appealing dishes.
  • Communicated closely with servers to fully understand special orders for customers.
  • Streamlined kitchen operations with effective communication and collaboration among team members.
  • Instructed new staff in proper food preparation, storage, use of kitchen equipment and sanitation.
  • Enhanced teamwork within the kitchen staff by fostering a collaborative environment focused on meeting high standards of quality and efficiency.

Education

Groveport Madison High School
Groveport, OH

Skills

    I’ve worked at Waffle House for 10 plus years!! Without quitting nor having to become a Re hire!!

    I thrived and fast paced cooking & efficiency!! I’ve been a rockstar for Waffle House for more than 7 years & a shift manager for the last 4 years! Second shift to be exact!! I’ve became the favorite cook at Waffle House to where customers don’t see me on the grill they will get in there cars and leave!!

    My total lifetime sales in Waffle House is more than 26 million!! I’m the lead cook during any shift and have trained manager and managers in training everything bout Waffle House!! I’m a loyal employee and always willing to learn even for the amount of time I’ve been there!! I always hit the server delivery food, while still making sure my fellow cooks are successful putting the right food out accurately!! I truly enjoy the food business & know what I have to offer to the industry!! I’ve worked multiple shifts in one day & help serve many many days when we are short of staff I thrive around customers looking over my work from watching me or just enjoying the show as I prepare there food!!! Many people on the east side of Columbus from broad street Brice road groveport and canal know me as everybody favorite cook!! I’ve also know how to handle food the right way from labeling to temperature & prepping the food the right way, so food isn’t cross contaminated!!

Timeline

Server

Waffle House
07.2019 - 2026

Shift Manager

Waffle House
07.2019 - 2026

Cook

Waffle House
07.2019 - 2026

Groveport Madison High School

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Demarco Jenkins