DeMarcus Hamilton
Arlington,TX
Summary
Experienced in safely moving materials in high-volume warehouse environments. Strong knowledge of inventory management as well as shipping and receiving procedures. Ambitious and hardworking with drive to deliver top-quality results.
Overview
13
13
years of professional experience
Work History
Logistics Specialist
US Army
Dallas, TX
06.2010 - 03.2014
- Conducted inventory checks and resolved discrepancies.
- Maneuvered forklift over and around loaded pallets, boxes and other materials.
- Unloaded incoming items from trucks and rail cars and transported materials to staging area.
Customer Service Representative
Internal Revenue Service
Dallas, TX
10.2019 - 09.2020
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Maintained calm, friendly demeanor with upset customers to de-escalate stressful situations.
- Evaluated customer account information to assess current issues and determine potential solutions.
Interim Support Manager
Coinsource
Dallas, TX
03.2022 - 09.2022
- Coached and trained new employees, offering positive feedback and helpful advice when completing tasks.
- Improved team performance by devising successful training methods and programs.
- Delegated work to staff, setting priorities and goals.
Support Lead
Coinsource
Dallas, TX
10.2020 - 09.2022
- Exceeded team goals and collaborated with staff to implement customer service initiatives.
- Followed up on outstanding technical concerns to affect timely resolutions and restore customer confidence.
- Communicated with customers to identify issues, walk through solutions and initiate corrective actions to restore service and functionality.
Office 365 Ambassador
Zones nFrastructure
Arlington, TX
10.2022 - 05.2023
- Diagnosed, troubleshot and resolved hardware and system problems.
- Provided effective resolutions to issues and escalated problems with knowledgeable support and quality service.
- Configured, monitored and maintained email applications or virus protection software.
Education
Computer Network Technician
Paris Junior College
Paris, TX05.2022
Skills
- Customer service expertise
- Operating Forklifts
- Warehousing and Delivery
- Tracking Inventory Levels and Orders
- Equipment Inspections
- Teamwork and Collaboration
- Incident Reporting
- Pallet Construction
- Problem-Solving
- Loading and Unloading
Timeline
Office 365 Ambassador
Zones nFrastructure
10.2022 - 05.2023
Interim Support Manager
Coinsource
03.2022 - 09.2022
Support Lead
Coinsource
10.2020 - 09.2022
Customer Service Representative
Internal Revenue Service
10.2019 - 09.2020
Logistics Specialist
US Army
06.2010 - 03.2014
Computer Network Technician
Paris Junior College
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