DeMarcus Kelley
Summary
Reliable Shift Leader experienced in quality control, ensuring customer satisfaction through training employees properly and adhering to company policy. Consummate professional who motivates employees and leads by example. Consistently delivers strong sales and service results through 8 years of experience in food industry.
Overview
7
7
years of professional experience
Work History
Crew Member Team Leader
McDonald's
07.2016 - Current
- Reviewed project requirements with customer to clarify issues and facilitate timely completion of job.
- Distributed necessary tasks and duties during each shift.
- Supervised team members and oversaw effective and efficient completion of job duties.
- Quickly and efficiently resolved complaints and escalated issues.
- Met construction budgets by monitoring project expenditures, identifying variances and implementing corrective actions.
- Cleaned and maintained tools, equipment and worksites.
- Loaded and unloaded materials onto trucks and trailers.
- Inspected tools and equipment to maintain safety and efficiency.
Picking Packer
Radial Warehouse
05.2021 - 10.2022
- Printed labels, packaged boxes, and loaded into outbound containers.
- Pulled orders quickly to maintain demanding productivity goals.
- Prepared orders by processing requests, pulled materials from warehouse, packed boxes, and prepared shipments.
- Checked packing slips and other documentation to appropriately box items requested by clientele.
- Scanned packages and boxes and moved to loading dock for shipment.
- Worked fast to meet assigned daily picking quotas.
- Sorted and organized items in designated areas for easy access.
- Verified proper labeling and identification on all orders before shipment.
- Scanned and verified UPC codes for all products to aid in identification.
- Took on extra hours and shifts during busy periods to meet tight shipping deadlines.
- Followed safety protocols and procedures to minimize workplace accidents.
- Used RF scanners to track orders and verify accuracy.
Education
High School Diploma -
Jeffersontown High School
Louisville, KY06.2016
Skills
- Routine Inspections
- Customer Needs Assessments
- Quality Control Guidelines
- Workflow Optimization
- Production Preparation
- Team Contribution
- Safety Compliance
- Cooler Stocking
- Station Preparation
- Portion Standards
- Customer Satisfaction
- Customer Engagement
- Service Quality
- Cooking Procedures
- Compliance Requirements
Timeline
Picking Packer
Radial Warehouse
05.2021 - 10.2022
Crew Member Team Leader
McDonald's
07.2016 - Current
High School Diploma -
Jeffersontown High School
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