DeMarcus Mccloud
Union City,California
Summary
Dynamic and results-driven Operations Manager with over 10 years of experience in the 3PL industry. Proven track record of optimizing logistics operations, driving efficiency, and exceeding client expectations. Skilled in leading cross-functional teams, implementing process improvements, and ensuring seamless supply chain management. Adept at strategic planning, resource allocation, and cost optimization to deliver superior results. Strong leadership, communication, and problem-solving abilities to navigate complex logistics challenges and achieve organizational objectives in a fast-paced environment.
Overview
8
8
years of professional experience
Work History
Operations Manager
Pulse Final Mile
Richmond , CA
06.2022 - Current
Area Manager
Pilot Freight Services
San Francisco , CA
07.2019 - 06.2022
Operations/Transportation Manager
Living Spaces
Fremont , CA
05.2016 - 01.2019
Education
Associate of Arts - Real Estate
Modesto Jr College
Modesto, CA05-1993
Some College (No Degree) - Business Management
California State University Stanislaus
Turlock, CASkills
- Ability to effectively manage relationships with independent contractors, negotiate fees, and ensure adherence to service matrix
- Experience in optimizing transportation routes, modes, and carriers to reduce costs, improve delivery times, and enhance overall efficiency
- Strong focus on delivering exceptional customer service by ensuring timely and accurate order fulfillment, addressing customer inquiries and concerns, and maintaining high client satisfaction levels
- Familiarity with key performance indicators (KPIs) and metrics such as Proof of delivery, on time, stella survey, and tool kit inspections to ensure operational performance and drive continuous improvement
- Ability to quickly identify issues, analyze root causes, and implement effective solutions to address operational challenges and mitigate risks
- Strong leadership skills to motivate and guide cross-functional teams, set clear objectives, and foster a collaborative work environment focused on achieving operational excellence
- Commitment to driving continuous improvement initiatives, implementing best practices, and adopting innovative strategies to optimize operational performance, reduce costs, and increase profitability in the 3PL environment
Timeline
Operations Manager
Pulse Final Mile
06.2022 - Current
Area Manager
Pilot Freight Services
07.2019 - 06.2022
Operations/Transportation Manager
Living Spaces
05.2016 - 01.2019
Associate of Arts - Real Estate
Modesto Jr College
Some College (No Degree) - Business Management
California State University Stanislaus
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