DeMarcus Montgomery
Teleperformance
Port Arthur,TX
16
years of professional experience
Dynamic professional with extensive experience at Teleperformance, excelling in call center operations and complaint handling. Proven ability to enhance efficiency through process improvements and strong negotiation skills. Adept at data entry and delivering exceptional support, ensuring high-quality service and client satisfaction in fast-paced environments.
Work History
Agent Services Representative
7 Years 4 Months- Applied service procedures and call scripts to deliver consistent support across high-volume interactions.
- Coordinated with cross-functional teams to complete service requests and prevent recurring issues.
- Trained on updated tools, workflows, and policies to adapt quickly to changing support needs.
- Identified process gaps and recommended workflow improvements to increase efficiency and accuracy.
Crew Member
5 Months- Supervised front counter and drive-thru flow to maintain fast, accurate guest service.
- Trained new crew members on Cane's standards, ticket accuracy, and guest interaction.
- Coordinated kitchen and dining room tasks to keep orders moving smoothly during peak periods.
- Monitored food quality, portioning, and presentation to support consistent brand standards.
Carpet Cleaner
2 Months- Inspected carpets and upholstery to identify stains, fibers, and appropriate cleaning methods.
- Operated extraction, bonnet, and spot-treatment equipment for deep cleaning results.
- Pretreated high-traffic areas and stubborn stains using safe, material-specific solutions.
- Monitored moisture levels and drying conditions to prevent residue and minimize downtime.
Contractor
1 Month- Coordinated cleaning workflows for commercial sites, maintaining consistent sanitation standards.
- Supervised floor care, including vacuuming, mopping, stripping, and waxing surfaces.
- Inspected completed work to ensure quality compliance and client satisfaction.
- Trained new crew members on safety procedures, equipment use, and cleaning methods.
Windshield Repair Technician
5 Months- Inspected windshield damage to determine repairability and recommend appropriate service solutions.
- Injected resin into chips and cracks using specialized repair tools for durable glass restoration.
- Repaired auto glass surfaces while maintaining safety standards and quality expectations.
- Cleaned, prepared, and cured damaged areas for precise adhesive bonding and clear finish.
Sailor
3 Years 10 Months- Supervised watchstanding operations, maintaining navigation awareness and shipboard readiness.
- Directed deck evolutions, coordinating mooring, anchoring, and underway replenishment procedures.
- Maintained seamanship equipment, inspecting lines, rigging, and safety gear for operational reliability.
- Trained junior sailors on damage control, emergency response, and shipboard safety protocols.
Hospital Corpsman
4 Years 9 Months- Led patient care support, maintaining readiness for emergency treatment and routine clinical procedures.
- Supervised corpsmen in triage, vital signs collection, and patient monitoring to ensure accurate care delivery.
- Coordinated medication administration support and verified compliance with clinical protocols and safety standards.
- Assessed patient conditions, prioritized treatment needs, and escalated urgent cases for immediate provider review.
Education
High School Diploma
Skills
Strong negotiation skills
Call center experience
Data entry proficiency
Complaint handling
Timeline
Agent Services Representative
Teleperformance
06.2019 - CurrentRead More
Crew Member
Raising Cane's Restaurants
08.2018 - 01.2019Read More
Carpet Cleaner
Gardner Carpet Cleaning
03.2018 - 05.2018Read More
Contractor
National Superclean
07.2016 - 08.2016Read More
Windshield Repair Technician
Patsco
02.2016 - 07.2016Read More
Sailor
United States Navy
02.2012 - 12.2015Read More
Hospital Corpsman
United States Navy
03.2011 - 12.2015Read More
West Orange Stark
High School Diploma
Read More