DeMario McKinney
Springfield
Summary
Dynamic professional with leadership experience at Cracker Barrel and Dew Chilli Parlor, excelling in team collaboration and problem-solving. Proven track record in enhancing operational efficiency and customer satisfaction. Skilled in communication and critical thinking, adept at training and mentoring staff. Successfully implemented process improvements, boosting service speed by 20%. Seeking to leverage skills in a new, challenging role.
Overview
10
10
years of professional experience
1
1
Certification
Work History
DSP
Hope School
07.2024 - Current
- Assisted in developing and implementing individualized education plans for students.
- Monitored student behavior, providing guidance to maintain a positive learning environment.
- Contributed to team meetings, sharing insights on student needs and program effectiveness.
- Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
- Assisted with daily living activities, running errands, and household chores.
- Assisted patients with bathing, grooming, dressing, and oral hygiene care both in private residences and facilities.
- Laundered items, changed sheets and made bed to keep patients' bedroom clean.
- Monitored clients' overall health and well-being and noted significant changes.
- Cooked meals and assisted patients with eating tasks to support healthy nutrition.
Mail Handler
US Post Office
07.2021 - 07.2024
- Operated mail sorting equipment to efficiently process incoming and outgoing shipments.
- Sorted and distributed mail based on size, weight, and destination to ensure timely delivery.
- Collaborated with team members to maintain workflow efficiency during peak periods.
- Assisted in training new staff on safety protocols and standard operating procedures.
Material Handler
Nudo Products
03.2018 - 06.2021
- Operated forklifts and pallet jacks to transport materials within warehouse efficiently.
- Loaded and unloaded shipments, ensuring accurate inventory tracking and handling.
- Maintained cleanliness and organization of work areas to promote safety standards.
- Assisted in quality control checks to ensure product integrity during processing.
- Collaborated with team members to meet production deadlines consistently.
- Monitored stock levels and reported discrepancies to management promptly.
- Transported inventory items to appropriate locations.
Team Lead
Cracker Barrel
03.2016 - 03.2018
- Led team in delivering exceptional guest service and maintaining high satisfaction ratings.
- Trained and mentored new staff on operational procedures and customer engagement techniques.
- Streamlined daily operations, enhancing efficiency in food preparation and service delivery.
- Developed training materials to improve onboarding processes for new employees.
Shift Supervisor
Dew Chilli Parlor
02.2016 - 03.2018
- Supervised daily operations to ensure efficient workflow and adherence to safety protocols.
- Trained and mentored team members on customer service standards and operational procedures.
- Monitored inventory levels, placing orders to maintain stock and prevent shortages.
- Implemented process improvements that enhanced service speed and customer satisfaction.
Education
High School Diploma -
Springfield Southeast HighSchool
Springfield, IL06.2010
Skills
*Leadership
*Teamwork
*listening skills
*Problem solving
*critical thinking
*communication
*Flexibility
Certification
*Forklift
*Osha
*First Aid/CPR
*Flagger
*DSP
Timeline
DSP
Hope School
07.2024 - Current
Mail Handler
US Post Office
07.2021 - 07.2024
Material Handler
Nudo Products
03.2018 - 06.2021
Team Lead
Cracker Barrel
03.2016 - 03.2018
Shift Supervisor
Dew Chilli Parlor
02.2016 - 03.2018
High School Diploma -
Springfield Southeast HighSchool