Demario Mourning
Oakley,KS
Summary
Accomplished Supervisor at CableCom, adept in leadership and complex problem-solving, significantly increased team productivity through efficient workflow organization and staff management. Expert in aerial bucket operations and fostering employee motivation, I excel in driving projects to completion and enhancing customer satisfaction.
Overview
21
21
years of professional experience
Work History
Supervisor
CableCom
05.2003 - Current
- Schedule Jobs For Crews.
- Process Dailies in RTask.
- Gate Check.
- JSOs.
- Emergency On Call Supervisor.
- Monthly Inventory of Aerial Tools and Vehicles.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Monitored workflow to improve employee time management and increase productivity.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Maintained compliance with company policies, objectives, and communication goals.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Created and managed project plans, timelines and budgets.
- Helped meet changing demands by recommending improvements to business systems or procedures.
- Frequently inspected production area to verify proper equipment operation.
- Gathered, organized and input information into digital database.
- Educated staff on organizational mission and goals to help employees achieve success.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Developed and implemented customer service policies to enhance satisfaction.
- Established performance metrics for the team, consistently tracking progress towards goals and making adjustments as needed.
- Identified unsafe or unhealthful workplace conditions or hazards to enforce safe work practices and procedures.
- Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
- Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
- Achieved results by working with staff to meet established targets.
Education
High School Diploma -
Riverside High School
Skills
- Aerial Bucket Certified
- Underground Work
- Organization
- Idea Development and Brainstorming
- Expectation setting
- Flexibility
- Fiber Optic & Cable Placement
- Climbing
- Chainsaw Certified Safety
- First Aid/CPR
- Forklift Operation
- Construction
- Leadership
- Training and mentoring
- Communication
- Goal-Oriented
- Employee Motivation
- Staff Management
- Complex Problem-Solving
- Schedule development
Accomplishments
My Accomplishments is Me Being Loyal & Dedicated to my Job for Over 20 Plus Years.
Timeline
Supervisor
CableCom
05.2003 - Current
High School Diploma -
Riverside High School