Demea Smith

Uphold the highest standards of conduct and customer service while serving and protecting our community and taking measures to prevent crime.

Receive and prioritize calls and determine appropriate action for emergency and non-emergency assistance.

Communicate with and elicit useful information from upset and irate citizens.

Dispatch public safety and security personnel to all University owned, controlled, and leased facilities and properties.

Coordinate first responder information through computer call for service (CFS) dispatch system and radio, mobile data terminal, telephone, pager, and other devices.

Monitor several complex public safety radio frequencies, building alarms and security systems.

Maintain liaison with police, fire and other emergency agencies to assure the safety of the University community.

• Managed contracts, negotiations, and all aspects of sales to finalize purchases and exceed customer expectations.
• Negotiated, facilitated, and managed real estate transactions.
• Advertised client properties through websites, social media, and real estate guides.
• Maintained connections with clients to encourage repeat business and referrals.

• Assisted students in achieving academic goals by providing one-on-one tutoring and small group instruction in various subjects.
• Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
• Assisted teachers in managing classrooms effectively by maintaining clear expectations, enforcing rules consistently, and reinforcing positive behavior choices.
• Monitored student classroom and outdoors activities to promote student safety.

Leverage strong interpersonal skills to provide exceptional customer service and address patient concerns effectively, ensuring patient satisfaction and loyalty to the urgent care facility.

Maintain patient flow and reduce wait times in the urgent care facility, ensuring efficient and timely care delivery to patients.

Utilize organizational skills to maintain accurate and up-to-date patient records, ensuring compliance with legal and regulatory requirements at Hurley Burton Urgent Care.

Collaborate with medical staff to schedule appointments in a way that maximizes patient flow and minimizes wait times, optimizing the efficiency of the urgent care facility and ensuring prompt care delivery to patients at Hurley Burton Urgent Care.

• Promoted a culture of safety by consistently following proper procedures for waste disposal and chemical handling within the lab space.
• Provided essential support during audits by maintaining thorough records of laboratory activities, including sample receipt logs and equipment maintenance schedules.
• Contributed to team collaboration by effectively communicating with colleagues regarding sample submissions and testing status updates.
• Ensured accurate data entry in the laboratory information system, contributing to consistent results reporting.

• Answered patient assistance calls, assessed needs, and offered qualified support.
• Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
• Recognized and reported abnormalities or changes in patients' health status to case manager.
• Remained alert to problems or health issues of clients and competently responded.

• Efficiently managed personnel files, maintaining confidentiality while keeping records up-to-date and organized.
• Filed paperwork, sorted, and delivered mail and maintained office organization.
• Conducted new hire orientation to verify completion of appropriate paperwork, recording information on human resources database.
• Answered and redirected incoming phone calls for office.