Summary
Overview
Work History
Education
Skills
Timeline
Generic

DEMEANOR JOHNSON

Aging Services Advocate 2
Atlanta,GA

Summary

Experienced customer-oriented individual with strong work ethic, ability to escalate issues appropriately and BS degree. Interested in a position I'm allowed to utilize my skills within a company that offers stability and growth. Compassionate Social Worker offering 3-year background supporting clients through crisis intervention, communication and counseling. Proficient in preparing case study reports, coordinating with community organizations and conducting motivational interviews. Efficient and accommodating professional committed to providing guidance to those in need. Helpful Social Worker certified in Case manager. Facilitates supportive services and counseling, performs assessments and creates intervention plans. Team-oriented professional dedicated to improving lives of clients by offering effective solutions. Thoughtful provider of education, housing and medical services across language barriers with careful consideration of cultural norms and varying individual needs. Highly organized provider for up to 30 clients at one time from diverse backgrounds. Socially nimble client advocate with rich career history supporting victims of abuse, individuals experiencing homelessness and those with debilitating addictions, among other tragic circumstances. Compassionate client care coordinator with wide-ranging skillset and flexibility when devising best fit for social services on individual level. Thorough assessor of personal circumstances creative in navigating confidentiality while advocating for client services. Well-connected liaison between clients and services provided by government and nonprofit agencies.

Overview

9
9
years of professional experience
13
13
years of post-secondary education

Work History

Advocate 2 Adult Protective Services Investigator

Division of Aging Services
Atlanta , Georgia
01.2024 - Current
  • Delivered friendly service and offered expert support in every interaction.
  • Worked effectively with fellow team members to coordinate effective solutions to any question or concern.
  • Established trusting relationships with clients by maintaining open lines of communication throughout the entire representation process.
  • Made referrals to appropriate services, following up to confirm patients received access to required care.
  • Conducted comprehensive client interviews, gathering relevant information to build a strong case foundation.
  • Assisted individuals in navigating processes and procedures to resolve issues, understand rights and express views.
  • Maintained positive relationships with community to build and nurture dynamic partnerships.
  • Managed complex caseloads with diligence, prioritizing tasks to ensure timely resolution of cases.
  • Improved client satisfaction by offering clear, understandable legal advice and maintaining open lines of communication.
  • Fostered collaborative team environment, leading to more effective case strategy development and execution.
  • Kept up-to-date on case progress by frequently reviewing records and reporting findings to clients.
  • Answered telephone and coordinated meetings and conferences.
  • Documented findings and prepared detailed reports.
  • Maintain a professional tone.

Self Employed

Conscience Cleaning Services, LLC.
Atlanta, GA
07.2019 - Current
  • Worked flexible hours across night, weekend and holiday shifts.
  • Gained extensive knowledge in data entry, analysis and reporting.
  • Passionate about learning and committed to continual improvement.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Gained strong leadership skills by managing projects from start to finish.
  • Worked effectively in fast-paced environments.
  • Demonstrated strong organizational and time management skills while managing multiple projects.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Applied effective time management techniques to meet tight deadlines.
  • Developed strong communication and organizational skills through working on group projects.
  • Paid attention to detail while completing assignments.
  • Demonstrated creativity and resourcefulness through the development of innovative solutions.

Social Services Case Manager

Department of Human Services
Marietta, GA
03.2018 - 08.2019
  • Designed programs to supplement services provided by partner organizations and bridge gaps in care.
  • Gathered information from mental and physical health and educational records to make recommendations and determine appropriate care plans.
  • Provided crisis intervention, guidance and supportive counseling to clients.
  • Assisted clients in accessing services and benefits by providing education and information about community resources, successfully assisting 40+ clients in acquiring needed aid.

United States Postal Service
Marietta, GA
01.2018 - 01.2019
  • Responsible for recruiting, screening, interviewing Employee relations, payroll, benefits, and training Case and deliver mail, worked under limited supervision

Material Handler

FedEx Express
Marietta, GA
01.2016 - 01.2018
  • Load and unload incoming and outgoing materials and products
  • Move materials to and from loading docks, delivery trucks, storage areas, and manufacturing areas
  • Identify and label materials and record their locations in the warehouse/on the shelves to maintain inventory
  • worked in a frigid time frame to

Education

DCFS-Certification in Case - undefined

01.2018 - Current

Associate of Science - Social Work

Atlanta Metropolitan State College
Atlanta, GA
05.2011 - 05.2014

Bachelor of Science - Sociology

Georgia State University
Atlanta, Georgia
05.2015 - 05.2018

No Degree - Substitute Teacher Certification

Stedi
05.2001 -

Skills

Ability to Prioritizeundefined

Timeline

Advocate 2 Adult Protective Services Investigator

Division of Aging Services
01.2024 - Current

Self Employed

Conscience Cleaning Services, LLC.
07.2019 - Current

Social Services Case Manager

Department of Human Services
03.2018 - 08.2019

DCFS-Certification in Case - undefined

01.2018 - Current

United States Postal Service
01.2018 - 01.2019

Material Handler

FedEx Express
01.2016 - 01.2018

Bachelor of Science - Sociology

Georgia State University
05.2015 - 05.2018

Associate of Science - Social Work

Atlanta Metropolitan State College
05.2011 - 05.2014

No Degree - Substitute Teacher Certification

Stedi
05.2001 -
DEMEANOR JOHNSONAging Services Advocate 2