Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

DeMeeka Burrell

Grand Prairie,TX

Summary

Proven problem-solver and efficient time manager, excelled at Amazon by streamlining SLA ticket processing and enhancing merchandise issue resolution. Expert in computer skills and adept at verbal communication, significantly improved training methods and inbound dock operations. Demonstrated reliability by successfully handling ACES Escalations, showcasing a blend of technical prowess and interpersonal skills.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Associate I

Amazon
09.2017 - Current
  • SLA ticket processing following the Amazon Network Standard.
  • Problem solving and ticket generation of merchandises with receiving issues.
  • Training of problem solvers / dock receivers.
  • Inbound dock assistance including receiving and remedy of other difficulties of Inbound process.
  • SIM Ticketing to create a problem solve ticket
  • Handling the execution of ACES Escalations from start to finish
  • Submitting bin checks that are part of their standard processes or gathering information

Education

High School Diploma -

Carrol High School
Monroe LA
05-1998

Skills

  • Time management
  • Attention to detail
  • Computer skills
  • Decision-making
  • Issue resolution
  • Problem-solving
  • Problem-solving abilities
  • Verbal and written communication
  • Research
  • Reliable and responsible

Certification

  • CPR/AED Certification
  • Basic Life Support Certification (BLS)

Timeline

Associate I

Amazon
09.2017 - Current

High School Diploma -

Carrol High School

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DeMeeka Burrell