Demereo Smith
Miramar
Summary
Operations-focused Claims Supervisor with leadership experience at Generali Global Assistance, managing daily workflows, team performance, and complex case resolution in a high-volume, customer-centric environment. Skilled in KPI management, quality assurance, and process improvement, with a Six Sigma Green Belt driving continuous improvement initiatives. Strong cross-functional collaboration with claims, medical, and operations teams to ensure efficient, high-quality service delivery.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Claims Supervisor
Generali Global Assistance
01.2024 - Current
- Lead day-to-day operations, ensuring timely case handling, service quality, and customer satisfaction
- Manage team workload distribution, prioritization, and performance tracking across active cases
- Monitor and drive KPIs including turnaround time, productivity, and quality metrics
- Serve as escalation point for complex and sensitive cases, ensuring resolution and customer care
- Coach and develop team members through feedback, performance discussions, and guidance
- Conduct quality reviews and ensure adherence to company policies and standards
- Partner with cross-functional teams to improve workflows and operational efficiency
- Prepare reports on performance trends, case outcomes, and operational insights
Claims Adjuster / Senior Claims Adjuster
Generali Global Assistance
02.2022 - 01.2024
- Investigated and evaluated claims with strong focus on accuracy, compliance, and policy adherence
- Delivered high-quality service in a fast-paced, high-volume environment
- Collaborated with internal teams to ensure efficient claim processing and resolution timelines
- Maintained detailed documentation to support audit readiness and transparency
- Communicated with customers to provide updates and resolve concerns effectively
Education
Bachelor's Degree - Finance
High School Diploma - undefined
Skills
- Team Leadership & Performance Management
- KPI Tracking & Operational Reporting
- Quality Assurance & Continuous Improvement (Six Sigma)
- Customer Service & Escalation Management
- Cross-Functional Collaboration (Claims, Medical, Operations)
- Case Management & Workload Prioritization
- Process Optimization & Efficiency Improvement
- Strong Communication & Stakeholder Engagement
- Microsoft Office Suite (Excel, Reporting, Documentation)
Certification
- Six Sigma Green Belt (Process Improvement & Quality Management)
- Florida All-Lines Adjuster License (6-20)
- Washington All-Lines Adjuster License
- Notary Public – State of Florida
Timeline
Claims Supervisor
Generali Global Assistance
01.2024 - Current
Claims Adjuster / Senior Claims Adjuster
Generali Global Assistance
02.2022 - 01.2024