Chrisetta Williams
Avondale,AZ
Summary
Results-oriented Claims Supervisor with over 15-years history dedicated to quality investigation, adjustment and supervision of diverse cases. Blends strategic planning and leadership strengths to establish top-performing claims departments. Trains and mentors staff, optimizing compliance with policies, procedures and applicable laws.
Overview
13
13
years of professional experience
Work History
Claims Supervisor
Centene Corporation
08.2022 - Current
- Assisted in recruitment and selection of new claims analyst and Team Lead positions, ensuring Candidates possessed necessary skills and expertise to excel in their roles.
- Increased accuracy in claim evaluations through comprehensive documentation and attention to detail.
- Contributed to development and implementation of departmental goals and objectives, aligning them with broader organizational strategies.
- Reduced claim processing time by implementing efficient workflow improvements and streamlining processes.
- Monitored team performance, enforcing compliance with corporate claims processes and procedures.
- Conducted regular audits of claim files, ensuring compliance with company policies and industry regulations.
- Monitored performance metrics regularly, identifying areas for improvement and implementing corrective measures accordingly.
- Fostered positive work environment that promoted collaboration, teamwork, and open communication among staff members.
- Managed diverse caseload, prioritizing tasks effectively to meet strict deadlines and maintain quality standards.
Security Supervisor
SAFE Management
09.2021 - Current
- Conducted regular patrols of facility to detect and deter security threats.
- Recorded incident reports with detailed accounts of occurrences.
- Closely monitored alarm systems, responding promptly to alerts and coordinating appropriate action when necessary.
- Maintained secure environment for employees and visitors by enforcing access control policies and visitor management procedures.
- Coordinated with security personnel or other departments to establish safety of visitors and staff.
- Oversaw team of security officers and managed scheduling and performance evaluations.
INCOME TAX PREPARER
Neptune's Drum Corp/Jackson & Hewitt
01.2017 - Current
- Prepared tax returns for corporations, partnerships, and individuals
- Preparation of Income Tax, Sales Tax, and Payroll Tax Returns
- Properly completed IRS Form 990 and all schedules required for non-profit organizations
- Completed and filed returns with tax departments at local, state and federal levels
- Consulted with clients to assess and mitigate future tax liabilities and determine eligibility for tax abatement
- Maintained complete records of client tax returns and supporting documentation in secured areas
- Conducted reviews of internal tax documentation, reducing errors related to missed tax benefits.
ACCOUNT TEAM LEAD/Assistant Quality Assurance Manager
Pantheon Global Solutions/ARS
12.2018 - 04.2022
- Monitor and process claim payments for service
- Apply payments received to appropriate accounts
- Contact insurance carriers for claim processing and payments
- Submit Appeals for claims
- Monitor team daily work loads
- Provide coaching/training to team as needed
- Audit weekly reports for Providers for accuracy
- Monitor claim logs and payments received
- Examined details of every account project and requirement, communicating concerns regarding quality or logistical limitations of expected procedures
- Engaged in daily communication with clients to establish and maintain positive working relationships.
- Enhanced team productivity with efficient communication, delegation, and prioritization of tasks.
AGENCY SERVICES SPECIALIST
St Mary's Food Bank
11.2016 - 12.2018
- Generated new accounts by implementing effective networking and content marketing strategies
- Proactively identified and solved complex strategy problems that impacted sales management and business direction
- Achieved cooperative and positive communications with over 40 clients which fostered and led to many successful projects
- Interacted with prospects by asking appropriate open-ended questions to better understand needs and requirements
- Consistently met and exceeded department expectations for productivity and accuracy levels
- Provided exemplary level of service to clients to both maintain and extend relationships for future business opportunities
- Followed up with customers about resolved issues to maintain high standards of customer service.
SR. FINANCE ADVISOR
Apollo Group -University Of Phoenix
05.2011 - 05.2016
- Prepared and posted journal entries to general ledger account
- Managed processing of EFT customer drafts (Electronic Fund Transfers)
- Entered student billing and maintained current information in system
- Assisted in effective cash management and collection of money
- Created spreadsheets to analyze Accounts Receivable to track client payment habits
- A/R: Process payments, aging reports, and accounts analysis
- Cultivated and strengthened relationships with new clients and educated clients on account services and capabilities
- Performed due diligence and valuation processes.
Education
MBA -
University of Phoenix
Phoenix, AZ07.2014
Bachelor of Science -
Strayer University
Woodbridge, VA12.2010
Skills
- Quality assurance
- Goals and performance
- Strategic planning
- Customer Relations
- Project Management
- Claims Auditing
- Team motivation
- Performance monitoring
- Critical Thinking
- Team Building Leadership
- Recruitment and hiring
Timeline
Claims Supervisor
Centene Corporation
08.2022 - Current
Security Supervisor
SAFE Management
09.2021 - Current
ACCOUNT TEAM LEAD/Assistant Quality Assurance Manager
Pantheon Global Solutions/ARS
12.2018 - 04.2022
INCOME TAX PREPARER
Neptune's Drum Corp/Jackson & Hewitt
01.2017 - Current
AGENCY SERVICES SPECIALIST
St Mary's Food Bank
11.2016 - 12.2018
SR. FINANCE ADVISOR
Apollo Group -University Of Phoenix
05.2011 - 05.2016
MBA -
University of Phoenix
Bachelor of Science -
Strayer University
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