Summary
Overview
Work History
Education
Skills
Timeline
Generic

Chrisetta Williams

Avondale,AZ

Summary

Results-oriented Claims Supervisor with over 15-years history dedicated to quality investigation, adjustment and supervision of diverse cases. Blends strategic planning and leadership strengths to establish top-performing claims departments. Trains and mentors staff, optimizing compliance with policies, procedures and applicable laws.


Overview

13
13
years of professional experience

Work History

Claims Supervisor

Centene Corporation
2022.08 - Current
  • Assisted in recruitment and selection of new claims analyst and Team Lead positions, ensuring Candidates possessed necessary skills and expertise to excel in their roles.
  • Increased accuracy in claim evaluations through comprehensive documentation and attention to detail.
  • Contributed to development and implementation of departmental goals and objectives, aligning them with broader organizational strategies.
  • Reduced claim processing time by implementing efficient workflow improvements and streamlining processes.
  • Monitored team performance, enforcing compliance with corporate claims processes and procedures.
  • Conducted regular audits of claim files, ensuring compliance with company policies and industry regulations.
  • Monitored performance metrics regularly, identifying areas for improvement and implementing corrective measures accordingly.
  • Fostered positive work environment that promoted collaboration, teamwork, and open communication among staff members.
  • Managed diverse caseload, prioritizing tasks effectively to meet strict deadlines and maintain quality standards.

Security Supervisor

SAFE Management
2021.09 - Current
  • Conducted regular patrols of facility to detect and deter security threats.
  • Recorded incident reports with detailed accounts of occurrences.
  • Closely monitored alarm systems, responding promptly to alerts and coordinating appropriate action when necessary.
  • Maintained secure environment for employees and visitors by enforcing access control policies and visitor management procedures.
  • Coordinated with security personnel or other departments to establish safety of visitors and staff.
  • Oversaw team of security officers and managed scheduling and performance evaluations.

INCOME TAX PREPARER

Neptune's Drum Corp/Jackson & Hewitt
2017.01 - Current
  • Prepared tax returns for corporations, partnerships, and individuals
  • Preparation of Income Tax, Sales Tax, and Payroll Tax Returns
  • Properly completed IRS Form 990 and all schedules required for non-profit organizations
  • Completed and filed returns with tax departments at local, state and federal levels
  • Consulted with clients to assess and mitigate future tax liabilities and determine eligibility for tax abatement
  • Maintained complete records of client tax returns and supporting documentation in secured areas
  • Conducted reviews of internal tax documentation, reducing errors related to missed tax benefits.

ACCOUNT TEAM LEAD/Assistant Quality Assurance Manager

Pantheon Global Solutions/ARS
2018.12 - 2022.04
  • Monitor and process claim payments for service
  • Apply payments received to appropriate accounts
  • Contact insurance carriers for claim processing and payments
  • Submit Appeals for claims
  • Monitor team daily work loads
  • Provide coaching/training to team as needed
  • Audit weekly reports for Providers for accuracy
  • Monitor claim logs and payments received
  • Examined details of every account project and requirement, communicating concerns regarding quality or logistical limitations of expected procedures
  • Engaged in daily communication with clients to establish and maintain positive working relationships.
  • Enhanced team productivity with efficient communication, delegation, and prioritization of tasks.

AGENCY SERVICES SPECIALIST

St Mary's Food Bank
2016.11 - 2018.12
  • Generated new accounts by implementing effective networking and content marketing strategies
  • Proactively identified and solved complex strategy problems that impacted sales management and business direction
  • Achieved cooperative and positive communications with over 40 clients which fostered and led to many successful projects
  • Interacted with prospects by asking appropriate open-ended questions to better understand needs and requirements
  • Consistently met and exceeded department expectations for productivity and accuracy levels
  • Provided exemplary level of service to clients to both maintain and extend relationships for future business opportunities
  • Followed up with customers about resolved issues to maintain high standards of customer service.

SR. FINANCE ADVISOR

Apollo Group -University Of Phoenix
2011.05 - 2016.05
  • Prepared and posted journal entries to general ledger account
  • Managed processing of EFT customer drafts (Electronic Fund Transfers)
  • Entered student billing and maintained current information in system
  • Assisted in effective cash management and collection of money
  • Created spreadsheets to analyze Accounts Receivable to track client payment habits
  • A/R: Process payments, aging reports, and accounts analysis
  • Cultivated and strengthened relationships with new clients and educated clients on account services and capabilities
  • Performed due diligence and valuation processes.

Education

MBA -

University of Phoenix
Phoenix, AZ
07.2014

Bachelor of Science -

Strayer University
Woodbridge, VA
12.2010

Skills

  • Quality assurance
  • Goals and performance
  • Strategic planning
  • Customer Relations
  • Project Management
  • Claims Auditing
  • Team motivation
  • Performance monitoring
  • Critical Thinking
  • Team Building Leadership
  • Recruitment and hiring

Timeline

Claims Supervisor

Centene Corporation
2022.08 - Current

Security Supervisor

SAFE Management
2021.09 - Current

ACCOUNT TEAM LEAD/Assistant Quality Assurance Manager

Pantheon Global Solutions/ARS
2018.12 - 2022.04

INCOME TAX PREPARER

Neptune's Drum Corp/Jackson & Hewitt
2017.01 - Current

AGENCY SERVICES SPECIALIST

St Mary's Food Bank
2016.11 - 2018.12

SR. FINANCE ADVISOR

Apollo Group -University Of Phoenix
2011.05 - 2016.05

MBA -

University of Phoenix

Bachelor of Science -

Strayer University
Chrisetta Williams