NICHOLAS BUFFONE
Buckeye,AZ
Summary
Dynamic, results-oriented professional with a strong track record in diverse industries. Adept at quickly adapting to new environments and excelling in challenging roles. Seeking to leverage my broad skill set and experience in a position where I can contribute to organizational success while continuing to grow professionally.
Overview
11
11
years of professional experience
Work History
Claims Supervisor
Specialized Loan Servicing
Greenwood Village, CO
01.2018 - 07.2024
- Handled Freddie Mac, Fannie Mae, Loan Modification Claims, and PIF Claims.
- Worked and maintained many pipelines, including new claims, ongoing open claims, and PIF claims.
- Managed 15 team members effectively to meet high production standards with accurate results.
- Oversaw onboarding processes for new team members, delivering training on claims handling.
- Submitted clean claims to reduce denial rates, following payer reimbursement policies and procedures.
- Developed and implemented operational plans and procedures to enable successful team operations.
Business Controls Coordinator III
Specialized Loan Servicing
Greenwood Village
01.2016 - 01.2018
- Worked directly with BANA, Chase, Morgan Stanley, Freddie Mac, and Fannie Mae
- Worked with various departments to assess risks, develop control policies and procedures, and promote a culture of compliance.
- Maintained records of customer needs and preferences.
- Coordinated with other supervisors, combining group efforts to achieve goals.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Mailroom Associate
Specialized Loan Servicing
Greenwood Village
01.2014 - 01.2016
- Sorted incoming mail efficiently to support timely distribution.
- Recorded accountable mail received using handheld scanning equipment.
- Delivered inter-office mail to various departments and individuals within organization and collected mail to be sent out.
- Operated postage meter in most cost-effective way possible, affixing proper postage amount before printing to reduce risk of label or envelope wastage.
- Trained staff on equipment operations and mailroom procedures.
Education
Bachelor of Science -
Grand Canyon University
12.2019
Skills
- Customer Expectations Management
- Liability management
- Team motivation
- Planning and Organization
- MS Office Suite
- Quality Assurance
- Performance monitoring
- Procedure Implementation
- Customer Service
- Operational Reporting
- Staff Recruitment and Hiring
- Data Analysis
- Employee Training Oversight
- Compliance Assessment
- SQL reporting
Timeline
Claims Supervisor
Specialized Loan Servicing
01.2018 - 07.2024
Business Controls Coordinator III
Specialized Loan Servicing
01.2016 - 01.2018
Mailroom Associate
Specialized Loan Servicing
01.2014 - 01.2016
Bachelor of Science -
Grand Canyon University
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